ANTONESE LYONS
North Miami Beach
Summary
Experienced with court administration, case management, and legal documentation. Utilizes organizational skills and attention to detail to maintain accurate records and support judicial processes. Track record of enhancing courtroom efficiency and providing reliable clerical support.
Overview
5
5
years of professional experience
Work History
Clerk of the Court
Miami-Dade County Clerk of Courts
01.2024 - Current
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Collaborated closely with law enforcement agencies to ensure accurate reporting of warrants, citations, arrests, and other pertinent data.
- Continuously updated court policies and procedures manual to ensure alignment with current laws and regulations.
- Implemented new case management software, leading to more accurate tracking and quicker access to relevant information.
- Facilitated communication between attorneys and court staff for effective collaboration on cases.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Customer Service Representative
Community Choice Financial Inc.
06.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Brand IQ Creative Group
05.2020 - 10.2022
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA12-2024
Skills
- Filing systems
- Customer relations
- Document preparation
- Problem resolution
- Court procedures
- Call center experience
- Calendar management
- Microsoft Excel
- Teamwork
- Creative problem solving
- Data entry
- Professionalism
- Excellent communication
Timeline
Clerk of the Court
Miami-Dade County Clerk of Courts
01.2024 - Current
Customer Service Representative
Community Choice Financial Inc.
06.2022 - 01.2024
Customer Service Representative
Brand IQ Creative Group
05.2020 - 10.2022
Bachelor of Science - Criminal Justice
Grambling State University
Similar Profiles
Keira PeraltaKeira Peralta
Court Clerk 1 at Miami-Dade County Clerk of CourtsCourt Clerk 1 at Miami-Dade County Clerk of Courts
Priscilla HamiltonPriscilla Hamilton
Court Records Specialist 2 at Miami Dade County Clerk Of CourtsCourt Records Specialist 2 at Miami Dade County Clerk Of Courts
Amariah SandsAmariah Sands
Clerk II at Miami Dade County Clerk of CourtsClerk II at Miami Dade County Clerk of Courts