Ashley Hennick
Albany,LA
Summary
Detail-oriented professional with extensive experience in court administration, adept at managing records, scheduling, and facilitating public engagement. Committed to delivering exceptional customer service while ensuring compliance and accuracy in all operations.
Results-driven Clerk of the Court with over 15 years of experience in legal and municipal settings. Proven ability to coordinate logistics, manage case files, and streamline processes, contributing to improved operational efficiency and enhanced public service.
Overview
17
17
years of professional experience
Work History
Clerk of the Court
Tickfaw City Hall
Tickfaw, LA
03.2009 - Current
- Managed case files and ensured compliance with court procedures.
- Coordinated scheduling of court hearings and maintained accurate records.
- Processed legal documents and prepared reports for judicial review.
- Assisted attorneys and the public in navigating court systems effectively.
- Trained new staff on court policies, procedures, and software systems.
- Trained new employees on proper filing procedures and record-keeping practices to maintain consistency across departments.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Collected court fees and fines and recorded amounts collected in [Software].
- Performed routine data entry or document management.
Municipal Clerk
Tickfaw City Hall
Tickfaw, LA
03.2009 - Current
- Managed municipal records, ensuring accuracy and compliance with state regulations.
- Facilitated public meetings, coordinating logistics and documentation for community engagement.
- Oversaw election processes, maintaining integrity and transparency in voter information management.
- Implemented electronic filing systems, streamlining access to public documents for residents and staff.
- Provided excellent customer service by addressing citizen concerns promptly and professionally at all times.
- Served as the primary point of contact for elected officials, staff, and citizens regarding municipal matters.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Issued public notification of official activities or meetings.
- Performed routine data entry or document management.
Utility Clerk
Tickfaw City Hall
Tickfaw, LA
03.2009 - Current
- Processed utility payments and maintained accurate financial records.
- Assisted residents with account inquiries and service requests efficiently.
- Managed utility billing cycles to ensure timely distribution of invoices.
- Collaborated with city departments to streamline service delivery processes.
- Developed standard operating procedures for utility account management processes.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Produced letters, memorandums and reports for utility management and council members.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
Education
High School Diploma -
Loranger High School
Loranger, LASkills
- Filing systems
- Document preparation
- Court procedures
- Calendar management
- Record management
- Strong organization
- Data entry
- Office management
- File management
- Dispute resolution
- Docket management
- Court processes
- Courtroom procedures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Money handling
- Decision-making
- Verbal communication
- Relationship building
- Office administration
- Scheduling appointments
- Public service
- Self motivation
- Professionalism
- Document review
- Public speaking
- Time management abilities
- Written communication
- Document management
- Purchasing
Timeline
Clerk of the Court
Tickfaw City Hall
03.2009 - Current
Municipal Clerk
Tickfaw City Hall
03.2009 - Current
Utility Clerk
Tickfaw City Hall
03.2009 - Current
High School Diploma -
Loranger High School