Antonete Sarmento
Data Entry, Costumer Service Specialist
Baton Rouge, La - United States,United States
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in multitude skills. Motivated to learn, grow and excel. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Recruitment Manager
Pure Urban Excellence
Pearland, TX
06.2022 - 08.2022
- Set and conveyed recruitment goals to downstream staff.
- Built and strengthened successful relationships with external recruiters and agencies.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Designed, developed and implemented successful recruitment process to fill more than 10,000 vacancies each year.
- Wrote and researched job descriptions.
- Retained 100% protocol on management tools and procedural accuracy.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created organizational filing systems for records, correspondence.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Data Management Support Specialist
ACDC Disaster Consulting
Remote, CO
08.2021 - 11.2021
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Established rules and procedures for data sharing with assigned IPS team personnel and applicable external stakeholders.
- Conducted complex data management with SQL server and T-SQL.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Collaborated with multi-functional roles to communicate and align development efforts.
Student Admissions Representative Sr.
Fortis College
Baton Rouge, LA
02.2018 - 08.2021
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Conferred with educators, increase resource utilization.
- Conferred with educators to identify current classroom concerns and diversify strategies.
- Increased school registrations over with improved promotional approaches, outreach strategies and parent engagement plans.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Kept institution financially sound by tracking and maintaining detailed records.
- Conducted live interviews with potential students on zoom from March 2020 until May 2021 during the pandemic.
- Answered phones, called prospects and handled initial email contacts for applicants to program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Led projects and analyzed data to identify opportunities for improvement.
- 100-150 Outbound calls per day to address customer inquiries and concerns.
Admissions Representative Sr
Virginia College
Baton Rouge, LA
01.2016 - 02.2018
- Completed outbound calls to generate referrals and connect with interested individuals.
- Set appointments for individuals to visit campus and conducted facility tours.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Supported students through admissions process by answering questions and assisting with forms.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Increased school registrations over 50% with improved promotional approaches, outreach strategies and parent engagement plans.
- Kept institution financially sound by tracking and maintaining detailed records.
- Maintained current knowledge of institutional policies and program offerings.
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Met prospective students, offered information and represented institution by attending orientation events.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Attracted and recruited students by communicating multimedia information via phone and email.
- Led weekly campus tours to showcase campus features.
- Scheduled 20 appointments to meet with students face-to-face and discuss education plans.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students.
Admissions Representative/Master I II
ITT Technical Institute
Baton Rouge, LA
06.2008 - 01.2016
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 50%.
- Attracted and recruited students by communicating information via phone and email.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Schedule 30 appointments to meet with students face-to-face and discuss education plans.
- Led weekly campus tours to showcase campus features.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Accurately inputted student and data information into company's computer system using company designed software.
- Recruited and screened potential participants.
- Conducted interviews with participants to assess eligibility.
- Trained new recruiters for there duties, held weekly and monthly team strategies on improving goals.
- Managed recruitment team of 15 in DOR absence.
Student Admissions Representative
MedVance Institute
Baton Rouge, LA
06.2004 - 05.2008
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Conferred with educators to, increase resource utilization and integrate new technology.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Developed and maintained business relationships with referring agencies to increase educational opportunities.
- Answered phones, called prospects and handled initial email contacts for applicants program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Identified issues, analyzed information and provided solutions to problems.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Increased customer satisfaction by resolving issues.
Administrative Secretary to DOR
Remington College
Baton Rouge, LA
08.2001 - 05.2004
- Performed or oversaw initial student assessments and evaluated for Admission process.
- Direct day-to-day administrative and operational functions for facility, providing guidance and leadership to other departments.
- Collaborated with DOR to maintain daily operations.
- Prepped newly interested patron for Admission visit.
- Routed all phone calls to the appropriate departments, supported student's and reassured that they will be successful.
- Direct support for Admission's recruiters, ran end of the day reports to reconcile. Maintain all supplies for new incoming students.
- 100% interaction with admissions experience positive.
Administrative Secretary
East Feliciana Parish School System
Clinton, LA
08.1998 - 05.2004
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Identified communication channels to set roadmap to distribute information.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Screened visitors and issued badges to maintain safety and security.
- Negotiated room and event space prices to save company costs.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Maintained QuickBooks school budged of $30,0000 on going, created fundraisers and met with vendors, negotiated dates, and cost to potential profit.
- Organized school event's, father daughter dances, and breakfast with parent ect.
Education
High School Diploma -
Max Schule
Kaiserslautern, Germany 06.1982 - 06.1982
No Degree - Medical Assistant/ Office Administration
Camelot College
Baton Rouge, LA 05.2001 -
Associate of Science - Computer Business Information Systems
Remington College - Baton Rouge
Baton Rouge, LA 01.2004 - 10.2005
Skills
Interviewing skills
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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German
I was born and raised in Germany for 27 years.
Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Recruitment Manager
Pure Urban Excellence
06.2022 - 08.2022
Data Management Support Specialist
ACDC Disaster Consulting
08.2021 - 11.2021
Student Admissions Representative Sr.
Fortis College
02.2018 - 08.2021
Admissions Representative Sr
Virginia College
01.2016 - 02.2018
Admissions Representative/Master I II
ITT Technical Institute
06.2008 - 01.2016
Student Admissions Representative
MedVance Institute
06.2004 - 05.2008
Associate of Science - Computer Business Information Systems
Remington College - Baton Rouge
01.2004 - 10.2005
Administrative Secretary to DOR
Remington College
08.2001 - 05.2004
No Degree - Medical Assistant/ Office Administration
Camelot College
05.2001 -
Administrative Secretary
East Feliciana Parish School System
08.1998 - 05.2004
High School Diploma -
Max Schule
06.1982 - 06.1982
German
I was born and raised in Germany for 27 years.
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