Antonette Fang
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service and insurance advisory roles. Proven ability to manage correspondence, handle confidential information, and adhere to strict compliance standards while delivering exceptional support to clients and teams. Expertise in multitasking and prioritizing tasks, thriving in both independent and collaborative environments to drive company success. Recognized for an energetic, organized, and detail-oriented approach, complemented by strong communication skills and a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed ACA Health Insurance Agent
Boost Health Insurance
10.2022 - 04.2025
- Provided expert guidance on ACA healthcare plans, assisting clients in selecting suitable coverage while resolving inquiries, and de-escalating concerns.
- Communicated complex insurance policies clearly and concisely, ensuring clients understand eligibility criteria and enrollment procedures.
- Managed approximately 50 digital enrollments per day with precision, ensuring compliance with federal and state regulations while meeting strict deadlines.
- Leveraged technology and automation to enhance the customer experience and improve access to affordable healthcare.
Life Insurance Agent
New York Life Insurance Company
03.2020 - 08.2022
- Tailored life insurance solutions to meet individual client needs while ensuring adherence to regulatory standards and company policies.
- Leveraged Salesforce CRM to efficiently manage client data, track sales activities, and streamline follow-up processes, resulting in improved conversion rates and enhanced customer retention.
- Cultivated lasting client relationships through clear communication and proactive problem solving, consistently exceeding service expectations and building trust.
- Collaborated with cross-functional teams to refine sales strategies and operational workflows, ensuring timely and effective service delivery aligned with organizational goals.
Assistant Store Manager
Swarovski
11.2015 - 03.2020
- Coordinated daily operations and provided administrative support to the team.
- Organized team meetings and training sessions, enhancing overall team performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Effective organizational skills
- Multitasking abilities
- Strong communication skills
- Sensitive information management
- Detail-oriented
- Customer service excellence
- Leadership
- Team collaboration
- Problem-solving abilities
- Time management
- Organizational skills
Certification
- Licensed ACA Health Insurance Agent
- Licensed Life and Health
Languages
Tagalog
Native or Bilingual
Timeline
Licensed ACA Health Insurance Agent
Boost Health Insurance
10.2022 - 04.2025
Life Insurance Agent
New York Life Insurance Company
03.2020 - 08.2022
Assistant Store Manager
Swarovski
11.2015 - 03.2020
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