Antonette Rice
San Diego,CA
Summary
Accomplished Sales Representative with proven success in exceeding sales objectives through adept customer relationship management and policy underwriting. Excellent communication and problem-solving skills foster high client satisfaction and regulatory compliance. Known for adaptability and efficiency, positively impacting team performance.
Overview
12
12
years of professional experience
Work History
Outbound Sales Develoment
Appstar financial
San Diego , CA
05.2023 - 11.2024
- Educated business owners on diverse payment options to enhance business performance.
- Exceeded call and sales metrics consistently through effective communication.
- Generated leads and scheduled appointments for sales representatives to improve conversion rates.
- Initiated contracts with potential clients, facilitating new business opportunities.
Medicare Sales Representative
eHealth
San Diego, US
06.2021 - 12.2022
- Conducted detailed analysis to support evaluation of available plans and benefits.
- Achieved established goals through focused efforts and strategic planning.
- Educated prospective clients on new plans and benefits to enhance knowledge sharing.
- Maintained high standards of customer service while assisting elders and disabled members.
Floor Manager
Red Ventures
Saint George, US
03.2019 - 02.2021
- Supervised and trained sales teams, fostering a culture of high performance.
- Achieved recognition as top 10 sales agent multiple times.
- Maintained strict compliance with established call flow and processes.
Loan Processor II
Student loan advocacy group
San Diego, US
04.2017 - 03.2019
- Exceeded company-set goals through effective inbound and outbound call strategies.
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Assisted in quality assurance processes to ensure service excellence.
- Collaborated with HR to support recruitment and employee development initiatives.
Account Services Representative
Johnson & Rountree Premium
San Diego, US
04.2015 - 03.2017
- Executed outbound calls to enhance customer engagement.
- Maintained and surpassed company objectives consistently.
- Collected overdue accounts to improve cash flow.
- Delivered exceptional service to foster customer loyalty.
Manager
Which Wich Superior Sandwiches
San Diego, US
11.2012 - 06.2016
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of twelve employees, ensuring high productivity and excellent customer service.
Education
Some college - General Studies
Mesa Community College
San Diego, CA02.2014
Skills
- Cold Calling
- Marketing
- POS
- Sales
- Retail sales
- Sales Management
- Store management experience
- Supervising experience
- Quality Assurance
- Account Management
- CRM software
- Salesforce
- Retail Management
- Outside sales
- Product Development
- Business Development
- Negotiation
- Project Management
- B2B sales
- Insurance sales
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Outbound Sales Develoment
Appstar financial
05.2023 - 11.2024
Medicare Sales Representative
eHealth
06.2021 - 12.2022
Floor Manager
Red Ventures
03.2019 - 02.2021
Loan Processor II
Student loan advocacy group
04.2017 - 03.2019
Account Services Representative
Johnson & Rountree Premium
04.2015 - 03.2017
Manager
Which Wich Superior Sandwiches
11.2012 - 06.2016
Some college - General Studies
Mesa Community College
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