Shakasia Jackson
Miami
Summary
Dynamic sales professional with strong communication skills, delivering effective lead generation and sales support. Proven track record in building client relationships and enhancing customer satisfaction through targeted outreach.
Overview
6
6
years of professional experience
Work History
Outbound Sales Representative
Unified Global Solutions
Miami
12.2024 - 05.2025
- Conducted outbound calls to prospective clients for health service solutions.
- Provided feedback to management on client needs and market demands for improvements.
- Managed customer inquiries via chat, email, and phone support.
- Guided customers through online sales processes and product selections.
Customer Service Representative
Salelytics
remote
08.2021 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and support across multiple channels.
- Handled escalated complaints professionally while maintaining company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Outbound Sales Representative
Convey Health
Miami
02.2022 - 11.2022
- Conducted outbound calls to prospective clients for health service solutions.
- Built strong relationships with clients through regular follow-up communications.
- Scheduled appointments for sales presentations and demonstrations with potential clients.
- Prepared weekly progress reports on sales activities and results achieved.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Provided customer service support to existing clients and potential customers.
Inbound Sales Representative
Direct Dialouge
Arlington
01.2019 - 12.2020
- Managed inbound inquiries to ensure timely and accurate responses.
- Collaborated with team members to enhance customer service processes.
- Provided training to new sales representatives on company offerings.
- Assisted in resolving customer complaints to improve satisfaction levels.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Identified customer needs and recommended products accordingly.
Education
High School Diploma -
New Beginnings Christian Academy
Fort Worth, TX03-2015
Associate of Science - Criminal Justice
Post University
Waterbury, CTSkills
- Communication skills
- CRM software
- Sales reporting
- Lead generation
- Market research
- Product knowledge
- Customer relationship management
- Cold calling
- Outbound sales
- Salesforce
- Outbound calling
Timeline
Outbound Sales Representative
Unified Global Solutions
12.2024 - 05.2025
Outbound Sales Representative
Convey Health
02.2022 - 11.2022
Customer Service Representative
Salelytics
08.2021 - 12.2024
Inbound Sales Representative
Direct Dialouge
01.2019 - 12.2020
High School Diploma -
New Beginnings Christian Academy
Associate of Science - Criminal Justice
Post University
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