Sandra Juarez
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, just looking for a company that can benefit from my strength's.
Overview
16
16
years of professional experience
Work History
Outbound Sales Representative
Plymouth Rock Travels Call Center
Orlando, FL
10.2023 - Current
- Developed new business opportunities by prospecting for leads and cold calling.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Achieved monthly sales targets set by management team.
- Followed up on sales leads through outbound calling.
Vacation Sales Specialist
Hilton Grand Vacations Call Center
Orlando, FL
04.2023 - 08.2023
- Conducted extensive research on vacation packages to provide customers with accurate and up-to-date information.
- Provided personalized customer service to ensure that each customer's needs were met.
- Assisted customers in selecting the most appropriate vacation package based on their budget, interests and preferences.
- Created detailed itineraries outlining all aspects of vacations including accommodations, transportation, attractions and activities.
- Responded promptly to inquiries via phone, email or chat regarding vacation packages and services offered.
Host/Expo/Restaurant Server
Yard House
Orlando, FL
01.2016 - 09.2022
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Recorded orders accurately into the Point of Sale system.
- Provided menu recommendations and answered questions regarding food ingredients and preparation method.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Making sure sidework is done before your shifts ends.
Host
Fishbones Bar & Grill
Orlando, FL
04.2013 - 10.2016
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Performed light administrative duties such as filing documents and taking messages.
Sales Representative
Dillards Department Store
St. Petersburg, FL
04.2011 - 06.2012
- Meeting Daily, Montly, and hourly sales goals
- Provide customer service to customers in a friendly manner
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Sales Associate/Co-Manager
Underground Station
St. Petersburg, FL
10.2007 - 04.2011
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Opening and Closing Store
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL06.2009
Skills
- People Skills
- Communication Skills
- Problem Solving abilities
- Amazing Work Ethic
Languages
Spanish
Professional
Timeline
Outbound Sales Representative
Plymouth Rock Travels Call Center
10.2023 - Current
Vacation Sales Specialist
Hilton Grand Vacations Call Center
04.2023 - 08.2023
Host/Expo/Restaurant Server
Yard House
01.2016 - 09.2022
Host
Fishbones Bar & Grill
04.2013 - 10.2016
Sales Representative
Dillards Department Store
04.2011 - 06.2012
Sales Associate/Co-Manager
Underground Station
10.2007 - 04.2011
High School Diploma -
Boca Ciega High School
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