Antonette Russo
West Long Branch,NJ
Summary
Detail-oriented Bakery Manager with over four years of experience in fast-paced environments. Skilled in inventory management, customer service, and team leadership, contributing to smooth operations and high levels of customer satisfaction. Eager to leverage expertise to enhance operational efficiency. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Proficient in developing marketing strategies and managing social media campaigns, driving audience engagement and brand awareness. Experienced in customer interactions, ensuring optimal product selection and enhancing overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bakery Clerk/Counter Staff Member/Manager
Caputo's Pastry Shoppe
Long Branch, New Jersey
02.2021 - Current
- Maintained cleanliness and organization of display cases and bakery counters.
- Assisted customers with product selection and inquiries in a busy bakery environment.
- Prepared and packaged baked goods for display and customer purchase.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Followed health and safety regulations while handling food products consistently.
- Engaged with customers to promote new items and seasonal specials effectively.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Listened to guests to understand needs and help each person select optimal products and services.
- Developed marketing strategies to enhance brand visibility and engagement.
- Managed social media campaigns across multiple platforms to drive audience interaction.
Education
Marketing
Saint Joseph's University
Philadelphia, PA05-2028
High School Diploma -
Shore Regional High School
West Long Branch, NJ06-2024
Skills
- Communication skills
- Customer satisfaction
- Flexible schedule
- Telephone etiquette
- Customer service
- Surface cleaning
- Menu memorization
Languages
Spanish
Limited
Accomplishments
- Women In Sports Award
- National Honor Society
- 4 Year Varsity Girls Basketball Starter
- 4 Year High Honor Roll
- 3 Sectional Girls Basketball Championships
- 2024 Girls Flag Football State Champion
Certification
- CPR Certified
Affiliations
- Photography
- Basketball, Soccer, Flag Football
Timeline
Bakery Clerk/Counter Staff Member/Manager
Caputo's Pastry Shoppe
02.2021 - Current
Marketing
Saint Joseph's University
High School Diploma -
Shore Regional High School