Antonette Winger
North Tonawanda,NY
Summary
Dedicated phlebotomist skilled at enhancing patient comfort and safety through effective communication and education. Adheres strictly to infection control standards and HIPAA guidelines, ensuring accurate specimen handling and labeling. Demonstrated success in improving patient satisfaction and operational efficiency in high-volume settings.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Phlebotomist 1
Quest Diagnostics
Grand Island, NY
08.2026 - Current
- Provided phlebotomy services for geriatric and pediatric patients, ensuring comfort and care during procedures.
- Venipuncture performed straight and butterfly needle
- Conduct patient verification to ensure accurate identification before procedures.
- Observe patients throughout procedure
- Advised patients on proper aftercare to promote recovery and ensure compliance with health protocols.
- Verify and create order
- Operated centrifuge for efficient separation of blood components, contributing to accurate test results.
- Serum / plasma pour off process
- Fast paced environment
Phlebotomist 1
Octapharma Plasma
Buffalo, NY
05.2026 - 07.2026
- Verified patient identification prior to procedures to ensure safety and compliance
- Venipuncture performed with a 17gage butterfly
- Observe patients throughout procedure
- Sealed and disconnected tubing while removing needle to maintain sterile environment and patient comfort
- Set up tubing for nexsys plasma pheresis machine
- Delivered detailed aftercare instructions to patients to support recovery and promote understanding of post-procedure care
Outreach Phlebotomist
Catholic Health System
Buffalo, NY
01.2025 - 05.2026
- Collected blood samples using venipuncture and capillary techniques in various outreach settings.
- Ensured compliance with safety protocols and infection control standards during specimen collection.
- Informed and reassured patients about procedures, improving their experience and comfort during blood collection.
- Ensured accurate documentation of patient information and sample tracking, supporting data integrity for effective specimen processing.
- Navigated challenging situations with professionalism, facilitating successful blood draws for patients with difficult venous access or anxiety.
- Mentored new hires, sharing phlebotomy best practices and fostering a supportive team atmosphere.
- Improved patient satisfaction by providing efficient and compassionate phlebotomy services.
- Adapted quickly to changing workflows and patient needs during high-volume periods, maintaining a calm and professional demeanor.
- Conducted in-home blood draws for homebound patients, ensuring their access to necessary medical testing.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Confirmed patient identity through careful verification of identification documents before specimen collection. for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Incoming call center
Spectrum Communications
Cheektowaga, NY
10.2022 - 01.2025
- Identify and authenticate each caller
- Processed phone payments from customers to complete transactions.
- Addressed caller needs by testing remotes and resetting receivers to enhance user experience.
- Scheduled client appointments to facilitate timely service delivery.
- Reviewing billing accounts
- Coordinated with departments to ensure patient needs were met effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
PSR Scheduler
Windsong radiology
09.2021 - 10.2022
- Works as a member of the Scheduling Team, works in a fast-paced call center, scheduling multiple appointments across five sites
- Fulfilling requests to schedule exams from physician offices and patients
- Confirmed patient's insurance provider and obtained authorization number from scheduling personnel or communicated need for prior authorization to appropriate parties.
- Provided detailed information to patients on test preparations, scheduled arrival times, and necessary directions.
- Follow up on inquiries promptly and accurately
- Performed various tasks across multiple computer programs, fielded calls to appropriate parties, and assisted patients and coworkers.
- Facilitated interdepartmental communication to improve patient care.
Claims service representative
Geico
Getzville, NY
04.2014 - 08.2021
- Led calls by guiding customers through claims process for clarity and efficiency.
- Responded promptly to incoming and outgoing calls, enhancing customer experience.
- Maintained assigned claims to ensure timely processing and resolution.
- Handle claims in a timely manner per call guideline
- Investigate to determine liability
- Issue payments
- Provided reassurance to customers during interactions.
- Presented qualifying programs to customers based on their needs.
District Manager
Subway - Hess Development
Cheektowaga
03.2010 - 04.2014
- District manager of multiple units
- Managed daily operations Opening / Closing
- Maintained labor and food costs across five stores
- Hiring / Firing / Scheduling of employees
- Operating according to subway standards
- Meeting goals and expectations of cleanliness
- Maintaining food safety requirements
- Leading team in upselling add on orders
- Secured large catering orders and ensured timely fulfillment
- Coordinated delivery logistics for catering orders
- Weekly food ordering from multiple vendors
Manager
Subway
Cheektowaga, NY
10.2006 - 02.2010
- Maintained labor and food costs across 5 stores to support budget goals
- Managed daily operations to ensure smooth workflow Opening / Closing
- Hiring / Firing / Scheduling of employees
- Leading team in upselling add on orders
- Secured large catering orders and ensured timely fulfillment to meet client expectations
- Coordinated delivery of catering orders to clients
- Conducted weekly inventory checks to ensure optimal stock levels of all products
- Weekly food ordering from multiple Vendors
- Operating according to subway standards
- Maintaining food safety requirements
Education
NHA Certified Electrocardiogram Technician (CET) -
Bryant And Stratton College
Getzville, NY03-2025
NHA Certified Phlebotomy Technician (CPT) -
Bryant And Stratton College
Getzville, NY11-2024
Vocational diploma - Culinary Arts
Emerson High School
06-1996
Skills
- Blood collection techniques
- Butterfly needle technique
- Geriatric phlebotomy
- Order of draw proficiency
- Specimen handling
- Sample labeling accuracy
- HIPAA compliance
- Electronic health records
- Patient care techniques
- Patient interaction
- Patient rapport building
- Patient communication
- Detail-oriented multitasking
- Time management
- Adaptability in healthcare
- Safety and sanitation
Certification
NHA CPT & NHA CET
Timeline
Phlebotomist 1
Quest Diagnostics
08.2026 - Current
Phlebotomist 1
Octapharma Plasma
05.2026 - 07.2026
Outreach Phlebotomist
Catholic Health System
01.2025 - 05.2026
Incoming call center
Spectrum Communications
10.2022 - 01.2025
PSR Scheduler
Windsong radiology
09.2021 - 10.2022
Claims service representative
Geico
04.2014 - 08.2021
District Manager
Subway - Hess Development
03.2010 - 04.2014
Manager
Subway
10.2006 - 02.2010
NHA Certified Electrocardiogram Technician (CET) -
Bryant And Stratton College
NHA Certified Phlebotomy Technician (CPT) -
Bryant And Stratton College
Vocational diploma - Culinary Arts
Emerson High School