Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Antoni Smith

Phoenix,AZ

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at the Broadmoor Hotel. Proven ability to enhance guest satisfaction through effective multitasking and teamwork. Recognized for training new staff and implementing efficient workflows, resulting in improved service speed and quality. Committed to fostering positive relationships and anticipating customer needs.

Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.

Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.

Overview

4
4
years of professional experience

Work History

Food Runner, Server

Broadmoor Hotel - Restaurante Del Lago
08.2023 - Current
  • Delivered food orders promptly to ensure guest satisfaction
  • Assisted servers in maintaining cleanliness and organization of dining area
  • Communicated effectively with kitchen staff regarding order status and special requests
  • Supported team members during busy shifts to enhance workflow efficiency
  • Learned menu items and ingredients to provide accurate information to guests
  • Monitored dining area for guest needs, enhancing overall service quality
  • Collaborated with colleagues to streamline food delivery processes
  • Adapted quickly to changing priorities in fast-paced environment
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.

Server

Broadmoor Hotel - Restaurante Del Lago
08.2023 - Current
  • Delivered exceptional customer service in high-pressure environment, enhancing guest satisfaction and dining experience.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery to guests.
  • Collaborated with kitchen staff to coordinate orders, minimizing wait times and maintaining quality standards.
  • Upsold daily specials and wine pairings, contributing to increased revenue through effective communication skills.
  • Resolved customer complaints promptly, ensuring positive outcomes and repeat business opportunities.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels.

Lead Barista

Broadmoor Hotel - Cafe Julies
06.2021 - 08.2023
  • Supervised daily operations and maintained high-quality standards in beverage preparation.
  • Trained and mentored new baristas on coffee brewing techniques and customer service excellence.
  • Developed and implemented efficient workflows to enhance speed of service during peak hours.
  • Collaborated with management to create seasonal drink menus that boosted customer engagement.
  • Built strong relationships with customers, enhancing loyalty through personalized service experiences.
  • Analyzed customer feedback to identify improvement opportunities for product offerings and service delivery.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.

Education

Bachelor of Science - Pre Med

Washington State University
Pullman, WA

High School Diploma -

Cheyenne Mountain High School
Colorado Springs, CO
05-2023

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Customer service
  • Effective multitasking
  • Sense of urgency
  • Problem-solving
  • Flexible schedule
  • Cleaning and sanitizing
  • Cleanliness
  • Anticipating customer needs
  • Relationship building
  • Training and mentoring
  • POS systems
  • Team building

Affiliations

WSU and GCU Track and Field Team

Accomplishments

Qualified for NCAA Nationals Track and Field Championships

Pac 12 First Team All Conference x2

Timeline

Food Runner, Server

Broadmoor Hotel - Restaurante Del Lago
08.2023 - Current

Server

Broadmoor Hotel - Restaurante Del Lago
08.2023 - Current

Lead Barista

Broadmoor Hotel - Cafe Julies
06.2021 - 08.2023

Bachelor of Science - Pre Med

Washington State University

High School Diploma -

Cheyenne Mountain High School

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Antoni Smith