Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTONI STEVENS

Newark,NJ

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

12
12
years of professional experience

Work History

Security Officer

RWJ University Hospital
06.2024 - Current
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Assistant Manager

Omni-Serv LLC
05.2015 - 05.2024
  • Assisted in implementation of operations, maintenance and capital programs.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Planned work and determined appropriate tools and equipment.
  • Managed work with little supervision.

Call Center Representative

NJ Ezpass
06.2023 - 01.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Security Guard

Securities Security
04.2015 - 11.2016
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Answered alarms and investigated disturbances.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

Laboratory Technician

Garden State Labs Inc
02.2013 - 11.2015
  • Fecal & Fecal Streptococci by membrane filter
  • Pseudomonas by pseudalert
  • Standard plate count, Total Coliform and E Coli analysis by membrane filter, multiple tube(MPN), presence/absence and colilert procedure
  • Media preparation, PH meter and balance calibration and all membrane filtration procedures

Education

High School Diploma -

West Side High School
Newark, NJ
06-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Adaptability and flexibility
  • Computer skills

Timeline

Security Officer

RWJ University Hospital
06.2024 - Current

Call Center Representative

NJ Ezpass
06.2023 - 01.2025

Assistant Manager

Omni-Serv LLC
05.2015 - 05.2024

Security Guard

Securities Security
04.2015 - 11.2016

Laboratory Technician

Garden State Labs Inc
02.2013 - 11.2015

High School Diploma -

West Side High School

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ANTONI STEVENS