Antonia Acosta
Rochester
Summary
Dynamic leader with a proven track record at Synectics for resolving billing variances and enhancing system accuracy. Excelled in patient registration and HIPAA compliance at the University of Rochester, showcasing exceptional customer service and office administration skills. Demonstrated strong leadership by effectively training new staff, ensuring high-quality patient care and data privacy.
Overview
14
14
years of professional experience
Work History
Outpatient Access Lead
University of Rochester, Strong Memorial Hospital
12.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Schedule appointment for patients to return
- Reschedule patients as needed or referred
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- create staff schedule for Team of 7
Billing Specialist
Synectics
03.2018 - 03.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer accounts
CDPAP
All Metro Health Care Agency
11.2010 - 03.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative
Aerotek
04.2015 - 05.2017
- Worked for this Temp. Agency for Paychex, Maximus Federal Services, Excellus BlueCross BlueShield
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answer phone calls
- one time call resolution - Resolve customer reason for calling on first call
Customer Service Rep
Sutherland Global Services
12.2011 - 06.2013
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed detailed data entry and provided education on the latest phones and features, as well as verified customer information and passwords
- Supported customers with online billing and account issues
- Resolved customer complaints and concerns with strong verbal and negotiation skills
Education
No Degree - Emergency Medical Technician
Rochester Educational Opportunity Center
Rochester, NY05-2019
GED -
Family Learning Center
Rochester NY10-2008
Skills
- Healthcare experience
- HIPAA compliance
- Patient registration
- Office administration
- Insurance verification
- Phone and email etiquette
- Patient data privacy
- Customer service
- New staff training
- Strong leadership
Timeline
Outpatient Access Lead
University of Rochester, Strong Memorial Hospital
12.2021 - Current
Billing Specialist
Synectics
03.2018 - 03.2021
Customer Service Representative
Aerotek
04.2015 - 05.2017
Customer Service Rep
Sutherland Global Services
12.2011 - 06.2013
CDPAP
All Metro Health Care Agency
11.2010 - 03.2020
No Degree - Emergency Medical Technician
Rochester Educational Opportunity Center
GED -
Family Learning Center
Similar Profiles
Clare M. NothnagleClare M. Nothnagle
Medical Assistant at University of Rochester, Strong Memorial HospitalMedical Assistant at University of Rochester, Strong Memorial Hospital
SOFIA KAFULASOFIA KAFULA
Registered Nurse, ED Observation Unit at University of Rochester, Strong Memorial HospitalRegistered Nurse, ED Observation Unit at University of Rochester, Strong Memorial Hospital
Hope PawlakHope Pawlak
Lead Endoscopy Prior Auth and Referral Coordinator at University of Rochester, Strong Memorial HospitalLead Endoscopy Prior Auth and Referral Coordinator at University of Rochester, Strong Memorial Hospital