Matthew Urquhart
Brighton,MI
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Outpatient Registration Specialist
University of Michigan Health System
2017.03 - Current
- Interview patients or their representatives to verify demographic information and insurance coverage to ensure accurate billing
- Worked ques that identify and resolve patient’s insurance issues that could result in claim rejections or over-payments
- Answered questions about insurance related issues while being within the top 10 percent of agents regarding quality and accuracy constantly
- Assist patients with online portal support with password resets, zoom issues, site navigation, etc
- Collects co-payments, balances drawer, and completes In-patient work queues for patients being admitted.
Customer Service/Float – Bakery /Front End Service
Costco Wholesale
2016.10 - 2016.12
- Produce, wrap, stock and display baked products
- Assist customers with questions, clean bakery area
- Parking lot attendant – assist customers with bags and large items
- Gathers carts and ensure parking lot is tidy.
Education
Personal Training Diploma -
The National Personal Training Institute
Rochester, MI04.2016
General Studies With Focus On Health Care Careers - Applied Science
Mott Community College
Flint, MI06.2015
Graduated 2009 - General
Howell High School
Howell, MI06.2009
Skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Healthcare experience
- Problem-Solving
- Office Organization
- Accuracy and Precision
- Medical Terminology
- Follow-up skills
Accomplishments
Placed Multiple months as of the most efficient call center agents
Timeline
Outpatient Registration Specialist
University of Michigan Health System
2017.03 - Current
Customer Service/Float – Bakery /Front End Service
Costco Wholesale
2016.10 - 2016.12
Personal Training Diploma -
The National Personal Training Institute
General Studies With Focus On Health Care Careers - Applied Science
Mott Community College
Graduated 2009 - General
Howell High School
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