Miroslava Hagins
Suitland,MD
Summary
Dedicated outpatient registration clerk with a strong background in patient registration and insurance verification. Proven ability to train staff and collaborate with clinical teams to ensure accurate patient information and compliance with HIPAA standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outpatient Registration Clerk
Medstar Southern Maryland Hospital
Clinton, MD
04.2022 - Current
- Registered nursing home patients use the Invision electronic insurance system for accurate data.
- Registered outpatients using Citric applications.
- Registered STAT-only outpatients from LabCorp based on the hospital contract policy.
- Assisted patients with inquiries regarding registration processes and hospital services.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Trained new staff on outpatient registration procedures and best practices.
- Collaborated with clinical staff on any discrepancies found while registering patients.
- Verified patient demographics and insurance eligibility prior to services being rendered.
- Greeted patients and collected registration forms, insurance cards, and other pertinent information for the check-in process.
- Scanned all documents into the patient's electronic medical record.
- Resolved issues related to incorrect demographic information or payment discrepancies.
- Adhered to HIPAA guidelines and maintained the integrity of hospital policies and procedures.
- Collected and verified insurance information to ensure coverage eligibility.
- Registered and received Pku's forms will be forwarded to the Health Department for registration and completion.
Laboratory Phlebotomist
Southern Maryland Hospital Center
Clinton, MD
03.2022 - Current
- Collected blood samples from patients using established safety protocols.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Maintained accurate patient records and updated database entries regularly.
- Assisted in training new phlebotomists on procedures and techniques.
- Communicated effectively with patients to alleviate concerns during procedures.
- Ensured compliance with infection control standards and safety regulations.
- Collaborated with the healthcare team to streamline sample collection processes.
- Managed inventory of supplies and reported shortages to the supervisor.
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Maintained a fully stocked phlebotomy cart, carrier, and station.
- Conducted various blood tests and updated results into paper and electronic charts.
- Verified patient information before specimen collection, including name, date of birth, and address.
- Maintained accurate records of all specimen collection, labeling, and transport procedures.
- Reported any incidents or irregularities observed during the specimen collection process according to lab policies.
- Reviewed test orders from physicians, or other authorized practitioners, for accuracy before drawing blood samples.
- Inspected equipment used in phlebotomy procedures before each use and reported any problems or malfunctions immediately.
- Follow infection control guidelines when handling biohazardous materials, such as needles and tubes.
- Responded promptly to requests from medical personnel regarding urgent blood draws or special needs.
Auto Production Technician
Adient Inc
Rossford, Ohio
02.2014 - 09.2021
- Operated machinery to assemble components for automotive seating systems.
- Conducted quality inspections to ensure product standards met specifications.
- Collaborated with team members to optimize production workflows and efficiency.
- Maintained equipment and tools for proper functionality and safety compliance.
- Trained new employees on safety procedures and operational protocols.
- Traveled to different states to train futures technicians.
- Participated in emergency response drills and was part of the emergency response team.
- Engaged in cross-functional team meetings to discuss production goals, issues, and strategies.
- Monitored production line for issues and reported to supervisors promptly.
- Followed standard operating procedures for assembly tasks consistently.
- Assisted in inventory management and materials handling on the production floor.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Safely operated a forklift to transport materials around the facility.
- Worked closely with management staff in developing strategies for improving productivity levels.
- Separate scrap or waste materials for recycling, reuse, or environmentally sound disposal.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Assisted in the set-up and operation of production equipment.
Education
High School Diploma -
Professional Institute
Panama02-1994
Some College (No Degree) - Surgical Technician
Prince George's Community College
Largo, MDSkills
- Electronic medical records management
- Insurance verification
- Patient registration and pre-registration
- HIPAA compliance
- Data management and documentation
- Customer service excellence
- Medical terminology proficiency
- Team collaboration and training
- Attention to detail
- Database administration
- Computer proficiency
- Data entry software
Languages
Spanish
Native/ Bilingual
Italian
Limited
Portuguese
Limited
Certification
Phlebotomist Certification
Accomplishments
SPRIT AWARD recognition for above and beyond performance.
Affiliations
Red Cross Volunteer, continuing my education in the health industry, and I love to cook and garden.
References
References available upon request.
Timeline
Outpatient Registration Clerk
Medstar Southern Maryland Hospital
04.2022 - Current
Laboratory Phlebotomist
Southern Maryland Hospital Center
03.2022 - Current
Auto Production Technician
Adient Inc
02.2014 - 09.2021
High School Diploma -
Professional Institute
Some College (No Degree) - Surgical Technician
Prince George's Community College