Pamela T Valdez
Albuquerque,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Outpatient Registration Clerk
University of New Mexico Hospital
Albuquerque, NM
06.2024 - Current
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Facilitated collaboration between departments by serving as a reliable point of contact for patient inquiries or concerns related to their care journey at the facility.
- Elevated overall clinic performance metrics through consistent adherence to best practices in outpatient registration and patient care coordination.
- Maintained current knowledge of insurance guidelines and requirements for various medical services, enabling successful pre-authorization submissions for outpatient procedures.
- Increased accuracy in capturing patient demographics by thoroughly reviewing forms during the registration process.
- Managed high volumes of patient data accurately by utilizing electronic medical record systems and maintaining a keen attention to detail.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Assisted in training new registration clerks, ensuring they were well-equipped to provide excellent service to patients and staff alike.
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Completed registration paperwork, verifying accurate patient information.
Pricing Specialist
El Super Market
Albuquerque, New Mexico
03.2017 - 04.2022
- Compiled targeted or exhaustive marketing data based on needs of specific research projects.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Improved returns by implementing strategic promotions targeted to relevant customers and groups.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Created graphical illustrations to share market research insights.
- Analyzed rates and summarized findings in regular reports to management.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Evaluated digital presence by product, service or brand to help define digital strategies.
- Communicated with vendors to set up long-term discounts and special vendor deals.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Delivered produce and fresh meat to appropriate destination.
- Maintained store inventory on food and non food items within store and local stores.
Front End Store Manager/Bookkeeper
El Super Market
Albuquerque, New Mexico
06.2016 - 03.2017
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed inventory and ordered new stock to refill low running items.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared and submitted nightly bank deposits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Accessed financial information to answer questions and gather details about specific accounts.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Analyzed financial transactions, assigning to specific accounts.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Reconciled or entered report discrepancies found in financial records.
- Received and recorded cash, checks and transfers.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Lead Scan Coordinator
Los Altos Ranch Market
Albuquerque, NM
03.2012 - 06.2016
- Created and sent price quotes to potential customers.
- Informed upper management or department heads of items loaded or problems encountered.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Inspected equipment for wear, specifications adherence and issues.
- Completed or assisted with difficult or skilled tasks.
- Assessed job sites to determine work needed.
- Presented and explained work orders to team.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Completed price changes and maintained proper signage for product displays.
- Checked loaded materials compared to work orders for correctness.
- Conducted price audit scans and documented results in appropriate software.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Evaluated employee performance and prepared performance appraisals.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Monitored workers and reviewed completed work for proper performance.
- Reviewed supplies inventory levels and purchased necessary items.
Medical Assistant
Isleta Health Center
Isleta, NM
05.1997 - 06.2007
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
Skills
- Problem Solving
- Marketing Strategies
- Microsoft Office Suite
- Data Collection and Analysis
- Team Collaboration
- Detail-Oriented
- Customer Service
- Problem-Solving
- Consumer Buying Habits
- Verbal and Written Communication
- Time Management
- Decision Making
- Client Relationship Management
- Team Leadership
- Work Ethic
- Schedule Coordination
- Positive Attitude
- Policy and Procedure Enforcement
- Direct Patient Care
- Customer Relationship Management
- Critical Thinking
- Health Care System
- Venipuncture Expertise
- Vitals Collection and Documentation
- Customer Interaction
- Microsoft Office
- Effective Working Relationships
- Flexible Work Schedule
- Maintaining Clean Work Areas
References
Sonia Castro
Cell: (323) 358-5934
Email: blue_175@yahoo.com
Mary Driscoll
Cell: (505) 300-7619
Email: mtd@swcp.com
Kathleen Cruz
Cell: (720) 448-7840
Email: kmcruz321@gmail.com
Timeline
Outpatient Registration Clerk
University of New Mexico Hospital
06.2024 - Current
Pricing Specialist
El Super Market
03.2017 - 04.2022
Front End Store Manager/Bookkeeper
El Super Market
06.2016 - 03.2017
Lead Scan Coordinator
Los Altos Ranch Market
03.2012 - 06.2016
Medical Assistant
Isleta Health Center
05.1997 - 06.2007