Tiffany Puryear-Goode
Buffalo Junction,VA
Summary
Accomplished professional with a proven track record at AmerifStaff, enhancing patient satisfaction and streamlining registration processes. Skilled in HIPAA compliance and problem-solving, adept at improving efficiency and accuracy in high-pressure environments. Demonstrated ability to maintain confidentiality and foster teamwork, significantly contributing to operational excellence and patient care. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Outpatient Registration Clerk
AmerifStaff
02.2024 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
Customer Service Representative
Sitel
03.2020 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
ER Registration Clerk
Sentara
11.2019 - 08.2020
- Facilitated timely treatment of patients by prioritizing tasks based on urgency and complexity during high-volume periods.
- Served as a reliable resource for patients and their families addressing any questions or concerns.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
Bookkeeper
Mecklenburg County Public Schools
08.2014 - 10.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Prepared monthly payroll spreadsheets for substitutes to ensure proper and timely payment.
Education
High School Diploma -
Bluestone High School
Skipwith, VA06.2000
Skills
HIPAA Compliance
Patient confidentiality
Insurance Verification
Appointment Scheduling
Problem-Solving
Registration data intake
Accuracy and Precision
Payment Processing
Time Management
Collaboration and Teamwork
Crafting
Personalizing customized apparel and items. Attention to detail and maintaining client satisfaction
Timeline
Outpatient Registration Clerk
AmerifStaff
02.2024 - Current
Customer Service Representative
Sitel
03.2020 - 10.2023
ER Registration Clerk
Sentara
11.2019 - 08.2020
Bookkeeper
Mecklenburg County Public Schools
08.2014 - 10.2019
High School Diploma -
Bluestone High School
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