Hailey Bennett
UNM Hospital
ALBUQUERQUE,NM
4
years of professional experience
Summary
Detail-oriented administrative professional with 2+ years in healthcare and digital marketing. Streamlined appointment scheduling, maintained accurate records, and ensured HIPAA compliance, driving patient satisfaction. Strong communication and organizational skills enhanced team efficiency and client relations.
Work History
Outpatient Registration Clerk
8 Months- Delivered compassionate, professional customer service to patients, families, and visitors within busy outpatient healthcare settings to support patient satisfaction.
- Managed appointment schedules by coordinating appointments and communicating with patients and providers to optimize daily workflow.
- Handled required paperwork processing and confidential patient payment collection, ensuring HIPAA-compliant documentation and accurate financial transaction processing.
- Recorded and organized patient insurance and medical information in Cerner Millennium, ensuring structured, accessible documentation.
Assistant Executive Pastry Chef
1 Year 3 Months- Oversaw daily pastry production, managing end-to-end workflow from mixing and baking to decorating and plating to ensure timely delivery and high presentation standards.
- Managed production processes to meet daily demand, minimizing waste and ensuring product freshness to support optimized inventory costs.
- Collaborated with kitchen and FOH staff in fast-paced brewery and restaurant, facilitating seamless service and improving team efficiency..
- Trained new hires on proper techniques, safety protocols, and company policies to promote a cohesive and efficient work environment.
Administrative Assistant/Receptionist
1 Year 11 Months- Managed telephone calls, email inquiries, and client correspondence to support timely, professional communication.
- Coordinated appointments and scheduled meetings while maintaining well-organized calendars for team operations.
- Managed client documentation and record keeping across spreadsheets and business information files.
- Completed data entry and filing document management to support day-to-day office operations.
- Provided professional customer service communication and maintained strong organization and multitasking across digital marketing responsibilities.
Education
Associate's Degree - Radiologic Technology
High School Diploma
Skills
HIPAA compliance
Data entry
Patient documentation
Computer skills
Office administration
Typing
Patient scheduling
Team management
Timeline
Outpatient Registration Clerk
UNM Hospital
02.2026 - Current
Assistant Executive Pastry Chef
Ex Novo Brewing Company
10.2024 - 01.2026
Administrative Assistant/Receptionist
Sky Tide Digital
10.2022 - 09.2024
Central New Mexico Community College
Associate's Degree from Radiologic Technology
New Mexico Connections Academy
High School Diploma