Lisa Riggs
Gray,GA
Summary
Highly skilled in managing and organizing health information data, with background as Health Information Technologist and Medical Registrar. Demonstrated ability to ensure the accuracy, accessibility, and security of patient health information. Strong in applying coding systems to patient records for billing and analysis purposes, contributing to efficient healthcare delivery. Improved record-keeping processes in previous roles, enhancing data retrieval times and ensuring compliance with regulatory standards.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
39
39
years of professional experience
Work History
Outpatient Registration Specialist
Riversedgehealth
Milledgeville, Georgia
01.2020 - Current
- Identified areas where operational improvements could be made within the department.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
- Updated patient medical records.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Provided information and referrals to clients for additional resources and support services.
- Addressed and resolved client concerns or complaints related to the intake process.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and maintained patient records, including demographic data and insurance information.
Assertive Community Treatment Specialist
Riversedgehealth
Milledgeville, GA
10.2016 - 06.2020
- Inventoried and ordered materials, supplies and services.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Organized and maintained filing systems for confidential documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Trained staff members to perform work activities and use computer applications.
- Compiled and coded patient information or data in appropriate computer system.
- Verified insurance coverage for each patient visit.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Store Manager
Claire's Stores
Macon, Georgia
10.2008 - 08.2016
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established customer service standards and monitored staff compliance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Manager
KB Toy Store
Macon, GA
01.1986 - 10.2008
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance and addressed issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Liaised with HR and finance departments to align payroll processing with overall company policies.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Verified employee hours worked against timesheets provided by supervisors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Baldwin County High School
Milledgeville, GA01-1983
Skills
- Management 20 years experience
- Healthcare Experience 8 years
- HIPPA Compliance 8 years
- Coding assistance 8 years
- Medical Terminology 8 years
- Electronic Medical Records 8years
- Patient liaison 8 years
- Proficient Computer skills 20 years
Timeline
Outpatient Registration Specialist
Riversedgehealth
01.2020 - Current
Assertive Community Treatment Specialist
Riversedgehealth
10.2016 - 06.2020
Store Manager
Claire's Stores
10.2008 - 08.2016
Manager
KB Toy Store
01.1986 - 10.2008
High School Diploma -
Baldwin County High School