Julia Pittman
Joliet,IL
Summary
Seeking a position in the medical field/customer service industry in a professional environment.
Overview
10
10
years of professional experience
Work History
Patient Access/Outpatient Supervisor
Prime St Joe's Hospital
Joliet, IL
06.2025 - Current
- Supervised outpatient front desk and clinical support staff at Prime St Joe's Hospital
- Coordinated patient scheduling, registration, and referral workflows across outpatient services
- Reviewed insurance verification and authorization requests for outpatient visits
- Hired and trained new employees across multiple locations, enhancing team capability and service delivery
- Managed operations across three locations: Joliet, Plainfield, and Romeoville
- Facilitated weekly meetings with management team to align on objectives and address operational challenges
- Generated daily reports to track operational performance and support decision-making
- Implementing new products and procedures
ReferralAuthorization Lead/Supervisor
Elmhurst/Edward Hospital (Pain Clinic)
Naperville, IL
08.2023 - Current
- Working on referral that are placed in the queue from 3-4 different Dr's.
- Called various insurance companies to verify authorization and predetermination status.
- Starting auth through online portal such as ( cohere,evicore,valenz,carlen)etc.
- Weekly meeting with providers/office manager regarding auth/referrals
- Filed appeals for providers and followed up to ensure timely processing.
- Conducted onboarding sessions for new hires and provided comprehensive training.
- Onboarding of new hire/training new hires
Patient Service Rep Lead
Elmhurst/Edward Hospital
Warrenville, IL
02.2022 - 08.2023
- Coordinated insurance verification across 5-6 clinics to ensure patient coverage
- Verified insurance information through RTE daily to maintain accurate patient records
- Working out of 5-6 different clinics to find insurances for the patients
- Checked patient eligibility using OneSource software to ensure accurate insurance coverage.
- Scheduling PSR/approving time
- Trained new employees on processes and procedures to enhance team efficiency
Referral Supervisor
Greatland Home Health Service
Naperville, IL
08.2020 - 12.2022
- Input the new referral that comes in from the different agency
- Checking patient eligibility to make sure we in network
- Checking patient eligibility to make sure we are in network
- Coordinated with hospital staff and patients to clarify discharge instructions and ensure smooth transitions
- Generated daily reports to track performance metrics
- Running daily report
- Assist with the team meeting on a weekly basis
Program Coordinator I
Illinicare Health/Centene Corporation
Westmont, IL
07.2019 - 01.2020
- Answering calls from the reps that are out in the field (safety calls)
- Assign different tasks to the reps from the queue
- Made outbound calls to members for enrollment in coaching programs to enhance participation
- Distributed daily log to team members
- Distributed daily log/spreadsheet to ensure timely task management
Customer Service Specialist II/Team Leader
Illinicare Health/Centene Corporation
Naperville, IL
04.2017 - 07.2019
- Answered 40-50 calls daily, assisting members with insurance inquiries
- Identified local PCP, vision, dental, and specialist providers for members
- Changing PCP checking eligibility and benefits
- Facilitated team meetings to ensure adherence to schedules and project goals.
- Managed supervisor and escalation calls to resolve member issues effectively.
- Checked and processed claims, ensuring timely resolution for members
Education
Proviso East H.S.
Skills
- I have over 20 years' experience in Customer Service Medical field experience 5 years years of Leadership roles Excellent communications, people, interaction, listening, typing multitasking, typing skills
- Proficient in Word, Excel, PowerPoint, Access, patient scheduling, data analysis, and Office Outlook Able to navigate around the computer well
- Insurance verification
- Prior authorization
- Patient scheduling
- Insurance authorization
- Medical software proficiency
- Typing speed 30-40 wpm
CUST
Salary upon request
Timeline
Patient Access/Outpatient Supervisor
Prime St Joe's Hospital
06.2025 - Current
ReferralAuthorization Lead/Supervisor
Elmhurst/Edward Hospital (Pain Clinic)
08.2023 - Current
Patient Service Rep Lead
Elmhurst/Edward Hospital
02.2022 - 08.2023
Referral Supervisor
Greatland Home Health Service
08.2020 - 12.2022
Program Coordinator I
Illinicare Health/Centene Corporation
07.2019 - 01.2020
Customer Service Specialist II/Team Leader
Illinicare Health/Centene Corporation
04.2017 - 07.2019
Proviso East H.S.