RYLIE MINOR-THARP
Conneaut,Ohio
Summary
Developed skills in patient interaction and administrative processes in high-volume emergency room environment. Demonstrated ability to manage patient information and ensure efficient workflow under pressure. Seeking to transition into new field where these transferable skills can add value and drive operational efficiency.
Offering strong background in customer service and administrative support, eager to learn and grow in healthcare environment. Contributes understanding of medical terminology and data entry skills, ensuring accurate and efficient patient registration. Ready to use and develop communication and organizational skills in any medical role.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Outpatient/ Er Registration Representative
Ashtabula Regional Medical Center, Ashtabula OH
Ashtabula, OH
09.2025 - Current
- Collecting accurate and thorough patient demographic data and ensuring accurate insurance information and verifying eligibility and benefits.
- Ensures complete and timely entry of demographics info into the EPIC system at the time of registration, as well as carefully review all information entered into the EPIC system on pre registered accounts and correct any errors if indicated.
- Handling a high telephonic volume on the switchboard, allowing multiple phone calls and codes to be handled in a timely manner.
- Promptly resolve minor issues and inform a manager, other department manager, or nursing supervisor of any significant patient or visitor complaint.
- Maintain a high working knowledge of policies and procedures pertaining to registration.
- Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.
- Dispense information and answer questions regarding the facility and its services.
- Provide other hospital departments and physician offices with information or materials related to the EPIC registration process.
- Working shifts as directed, demonstrating flexibility with vacation/ holiday coverage and to support the operations of a 24 hours a day, 7 days a week department schedule.
- Registered patient information in electronic health record system to ensure data accuracy.
- Processed insurance verifications efficiently to facilitate timely patient admissions.
- Assisted patients with completing necessary forms, enhancing the registration experience.
- Coordinated with medical staff to address patient inquiries and resolve issues promptly.
Bartender/ Server
Grand River Cellars, Madison OH
Madison, OH
05.2025 - Current
- Effectively interacting with customers, taking orders, providing recommendations, and resolving issues.
- Understanding legal drinking age, responsible alcohol service, and other relevant regulations.
- Keeping track of Bar stock, ensuring proper storage, ordering supplies efficiently.
- Maintaining a clean and organized bar and paying attention to cleanliness and safety regulations.
- Prepared and served a variety of beverages in fast-paced environment.
- Managed cash register operations, ensuring accurate transactions.
- Engaged with customers to create welcoming atmosphere and enhance experience.
- Maintained cleanliness and organization of bar area to meet health standards.
- Assisted in training new staff on drink preparation and customer service techniques.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Phlebotomist Intern
University Hospitals, Conneaut OH
Conneaut, OH
04.2025 - 04.2025
- Responsible for accurately labeling and documenting blood samples, ensuring that the right tests are ordered, and following strict protocols to prevent contamination or mix-ups.
- Communicated clearly and compassionately with patients to help alleviate their fears and ensure a positive experience.
- Knew how to properly set up the equipment, locate veins, and collect blood samples with minimal discomfort to the patient.
- Understanding the various types of blood tubes and additives used for different tests, as well as how to properly handle and transport blood samples to the inpatient laboratory.
- Supported healthcare professionals by preparing patients for examination and procedures.
- Helped manage clinic supplies and inventory, ensuring availability of necessary materials.
- Collected blood samples from patients, ensuring adherence to safety protocols and sterile techniques.
- Assisted in labeling and processing specimens for laboratory analysis.
- Maintained accurate patient records and documentation throughout phlebotomy procedures.
- Supported senior phlebotomists by preparing equipment and managing supplies for daily operations.
Education
Registered Phlebotomy Technician - Phlebotomy
Ashtabula County Technical And Career Campus
Jefferson, OH05-2025
Education - undefined
Kent State University
Ashtabula, OH12-2023
Degree - undefined
Conneaut High School
Conneaut, OH05-2020
Skills
- Motivated and determined aspiring Phlebotomist with a Certificate of Program Completion in Phlebotomy and The American Heart Association
- As my education has progressed, I have adapted a new set of skills and qualities to best fit my work position such as infection control, specimen handling, HIPAA, managing patient fear and anxiety, communication, customer service, and observation skills
- Venipuncture and capillary puncture techniques, EMR systems, EPIC system knowledge, SYSTOC system knowledge, OneSource system knowledge, medical terminology, collecting accurate and through patient demographic data and insurance information, thorough understanding of insurance policies and procedures, intermediate to advanced computer skills, and more
- HIPAA compliance
- Patient confidentiality
- Patient registration
Certification
- AHA CPR certification- 2025-03-13
- Phlebotomy Technician certification- 2025-04-29
- Graduate Certification from A-tech- 2025-05-13
Timeline
Outpatient/ Er Registration Representative
Ashtabula Regional Medical Center, Ashtabula OH
09.2025 - Current
Bartender/ Server
Grand River Cellars, Madison OH
05.2025 - Current
Phlebotomist Intern
University Hospitals, Conneaut OH
04.2025 - 04.2025
Education - undefined
Kent State University
Degree - undefined
Conneaut High School
Registered Phlebotomy Technician - Phlebotomy
Ashtabula County Technical And Career Campus