ANTONIA BROWN
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the consumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Building Representative
Allied Universal Security Services
Detroit, Michigan
03.2024 - 08.2024
- Assisted in the development of building policy and procedures.
- Attended weekly staff meetings to discuss tenant issues and maintenance problems.
- Organized special events such as holiday parties, outings.
Dietary Aide
PROMEDICA SENIOR CARE
Detroit, US
02.2023 - 12.2023
- Collaborated closely with chefs, cooks, dieticians, and other medical personnel
- Assisted in developing mealtime schedules for patients with various dietary restrictions and nutritional needs
- Demonstrated effective communication skills when interacting with patients, families, and staff
Lounge Agent
LUFTHANSA AIRLINES
Romulus, US
04.2022 - 01.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Resolved customer issues promptly while maintaining a professional demeanor
- Ensured compliance with safety regulations, health codes and sanitation guidelines
Call Center Representative
ADVANTAGE HEALTH CENTERS
US
06.2021 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Utilized effective communication skills to provide customers with solutions to their inquiries
Education
Real Estate Development
Michigan Institute of Real Estate
Southfield, MIBusiness Administration And Management
Macomb Community College
Warren, MISkills
- Data Entry
- Customer Care
- Critical Thinking
- Mobility Assistance Needs
- Food Preparation
- Dietary Aide
- Emergency preparedness
- Customer service and support
Timeline
Building Representative
Allied Universal Security Services
03.2024 - 08.2024
Dietary Aide
PROMEDICA SENIOR CARE
02.2023 - 12.2023
Lounge Agent
LUFTHANSA AIRLINES
04.2022 - 01.2023
Call Center Representative
ADVANTAGE HEALTH CENTERS
06.2021 - 04.2022
Real Estate Development
Michigan Institute of Real Estate
Business Administration And Management
Macomb Community College