Antonia Cantu
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Specialist Sr
Travis County Sheriff's Office
Austin TX
04.2001 - Current
- Current job duties are to sort all incoming inmate mail
- Using the current jail system, input the inmates name and or booking number to find the correct housing for each inmate that receives mail
- Sort mail correspondence by building
- Open inmate mail with electronic mail opener and scan all inmate mail for unauthorized contraband and security threat and process for distribution
- Work closely with our Security Threat Unit staff to maintain safety in our jail system by reviewing street and prison gang related mail
- Process and return all contraband mail
- Also review, and forward e-mail correspondence to inmates from our Via-Path mail system
- Answer inmate requests/complaints/grievances and route them back to the inmate
- Answer phone calls and questions or complaints from public about mail procedures
- File returns, grievances, requests, and complaints
- Correspond thru e-mail with Lieutenants and Sergeants of buildings with any new mail procedures or mail correspondence issues
- Generate monthly mail stats
- Additional duties include data entry, filing, and copying, scanning and ordering supplies
- Assign daily duties to inmate trustee worker
- CPR certified, bilingual in Spanish.
- Trained and supervised employees on office policies and procedures.
Assistant Team Leader
Quantum Mail.com
Austin, TX
01.2000 - 03.2001
- Supervised and trained employees
- Duties included routing and distributing documents and correspondence from various real estate agencies
- Responsible for Quality Control and reconciling Postal Statements with company records
- Assisted in generating daily, weekly, and monthly reports
- Additional duties include filing, copying, data entry, and special projects as assigned by supervisor.
Education
G.E.D -
Austin Community College
Skills
- Customer Relations and Communications
- Office Equipment Operation
- Confidentiality and Data Protection
- Database Entry
- Multi-Line Telephone Systems
- Answering Phones
- Customer Inquiries
- File Organization
- Bilingual in Spanish and English
- Supervision Abilities
- Document Scanning
- Staff Orientation and Training
- Office Supply Management
- Microsoft Word
- Mail Handling
Certification
CPR Certified
Timeline
Office Specialist Sr
Travis County Sheriff's Office
04.2001 - Current
Assistant Team Leader
Quantum Mail.com
01.2000 - 03.2001
G.E.D -
Austin Community College