Antonia Clark
Summary
Enthusiastic client services professional, as well as a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Docklands riverfront
Wilmington
08.2021 - 06.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Resolved guest inquiries and seating concerns promptly, improving overall dining experience.
- Provided menus and informed guests about specials and events.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservation system, enhancing table turnover and guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining area.
- Assisted team members during busy service periods.
- Cultivated strong relationships with front-of-house and kitchen staff, fostering teamwork and communication.
Electrical Apprentice
Tangent
Wilmington
06.2022 - 06.2023
- Assisted electricians with installations and repairs of electrical systems.
- Assisted team in troubleshooting electrical issues on-site to ensure timely project completion.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Worked with team members to complete tasks efficiently and maintain a safe work environment.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Pulled wires through conduit runs using fish tapes or pull strings.
- Contributed to electrical installation tasks by adding new wiring and adjusting breaker boxes for optimal system performance.
- Replaced defective circuit breakers, fuses, switches, outlets, and lighting fixtures.
- Collaborated with team members to complete tasks effectively and safely.
- Worked in team-based environment to accomplish projects.
- Organized materials and supplies for efficient workflow during projects.
- Observed experienced electricians to gain practical knowledge and skills.
- Adhered to company standards and OSHA regulations for work site safety.
Sales Associate
Gilly Hicks
Christiana
06.2023 - 06.2024
- Guided customers in product selection and addressed fitting room inquiries to enhance shopping experience.
- Assisted customers with product selection and fitting room inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Informed customers about promotions and loyalty programs to increase engagement and sales.
- Resolved customer complaints with professionalism and empathy to maintain satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
Manager
Hollister.Co
Christiana
06.2024 - 08.2024
- Directed team activities to enhance store operations and elevate customer satisfaction.
- Managed inventory levels through point-of-sale systems to ensure consistent product availability.
- Coordinated staff schedules to maximize coverage during peak shopping hours.
Customer Service Specialist
Dicks Sporing Goods
Christiana
08.2024 - Current
- Assisted customers with product inquiries and order processing.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with team members to resolve customer complaints, enhancing customer satisfaction.
- Packed customer orders for timely shipment
- Resolved issues related to management in a timely manner
- Help customers with product related issues/helping them the best I can while also maintaining a positive attitude
- Placed products on hold to assist customers effectively
- Presented credit card options to customers for loyalty rewards
- Put product on hold for customer convenience
- Pitch credit cards to better help with earning loyalty rewards on future purchases
- Documented customer feedback to inform continuous improvement initiatives.
- Provided support during promotional events to boost customer engagement.
- Documented customer feedback for continuous improvement initiatives.
- Provided exceptional service to all customers by addressing concerns and developing tailored solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Education
High school diploma -
Delcastle Technical High School
Wilmington, DESkills
- Host/Hostess
- Seating coordination
- Guest engagement
- Customer service
- Menu recommendations
- Upselling
- Special requests handling
- Dining event planning
- Service enhancement
- Cash register operation
- Issue handling
- Stock tracking
- Shift scheduling
- Team collaboration
- Problem solving
- Effective communication
- Exceptional communication
- Conflict management
- Time management
- Positive attitude
- Interpersonal skills
- Work ethic
- Customer service expertise
- Hospitality and accommodation
- Menu highlighting
- Exceptional communication
- Dining event planning
Certification
Electrician Apprentice
Timeline
Customer Service Specialist
Dicks Sporing Goods
08.2024 - Current
Manager
Hollister.Co
06.2024 - 08.2024
Sales Associate
Gilly Hicks
06.2023 - 06.2024
Electrical Apprentice
Tangent
06.2022 - 06.2023
Hostess
Docklands riverfront
08.2021 - 06.2022
High school diploma -
Delcastle Technical High School