Antonia Elhajnasr
Paso Robles,CA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
1
1
Certification
22
22
years of professional experience
Work History
General Manager
Antonia's Pizza
San Lu8is Obispo
02.2022 - 01.2026
- Oversaw daily operations, ensuring efficient service and quality standards.
- Developed and implemented training programs for staff to enhance performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Managed scheduling and staffing to meet operational demands while controlling labor costs.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Cultivated strong relationships with suppliers, negotiating favorable terms to improve cost-effectiveness.
- Implemented customer feedback mechanisms, enhancing service delivery and responsiveness to needs.
- Led team meetings focused on problem-solving and continuous improvement initiatives within the restaurant environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
Pizza Express
Paso Robles, CA
06.2010 - 02.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw daily operations, ensuring efficient service and quality standards.
- Managed scheduling and staffing to meet operational demands while controlling labor costs.
DIRECTOR OF ENGLISH LEARNING CENTER
MID EAST AVIATION ACADEMY
MARAQA JORDAN
08.2007 - 08.2009
- Establish an English Center for MAA, also established a Teacher’s handbook and English Center guild lines, along with a Student Handbook. Teach not only levels of English but also Aviation English and Technical English which includes Doc Wise. Created new policies and procedures to improve student teacher relations.
- Resolved conflicts among teachers through an enhanced open-door policy.
- Motivated teachers to perform at their best and reach the goals set by the ELC guidelines through incentive work training programs.
- Supervised the English Teachers and ensure compliance by all English Teachers with the approved Teaching Syllabus.
- Supervised and monitored all English Teaching phases.
- Supervised all English Exams, results and student progress.
- Ensure safety of all modes of teaching phases.
- Taught TOFEL and IELTS to students to enable them to pass the ICAO.
- Developed and implemented strategic training programs for aviation professionals.
- Oversaw curriculum design to ensure compliance with industry standards.
- Fostered partnerships with aviation organizations to enhance program visibility.
- Directed budget planning and resource allocation for various training initiatives.
- Mentored and guided staff in delivering high-quality educational experiences.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
English Teacher
NYIT
AMMAN JORDAN
06.2004 - 07.2007
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student participation and motivation.
- Assessed student progress through regular evaluations and tailored feedback.
- Collaborated with faculty to integrate interdisciplinary approaches into English instruction.
- Mentored new teachers, providing guidance on classroom management techniques and best practices.
- Enhanced curriculum through the incorporation of diverse literary sources and contemporary issues.
- Established strong relationships with students, parents, and colleagues to support academic success.
- Developed innovative lesson plans to engage students in English language learning.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
Education
High School Diploma -
Bachelor of Arts -
Fordham University
New York, NYMaster of Science -
COLUMBIA SCHOOL OF NURSING
New York, NYTEFL - Teaching English To Speakers of Other Languages
I To I TEFL/Business English
UNITED KINGDOM03.2005
TEFL/BUSINESS - TEFL/BUSINESS ENGLISH
GLOBAL INTERNATIONAL SCHOOL
CALIFORNIA02.2005
DOC WISE CARC - DOC WISE CARC
MID EAST AVAITION
MARQUA JORDAN05.2008
BBA - Business Administration And Management
NYIT
AMMAN JORDANSkills
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
- Staff motivation
- Labor cost controls
- Deadline oriented
- Vendor relationships
- Performance evaluations
- Purchasing
- Purchasing and planning
- Cost reductions
- Sound judgment
- Account management
Certification
- [Area of certification] Training - [Timeframe]
Languages
Arabic
Elementary
Italian
Native or Bilingual
Timeline
General Manager
Antonia's Pizza
02.2022 - 01.2026
General Manager
Pizza Express
06.2010 - 02.2022
DIRECTOR OF ENGLISH LEARNING CENTER
MID EAST AVIATION ACADEMY
08.2007 - 08.2009
English Teacher
NYIT
06.2004 - 07.2007
High School Diploma -
Bachelor of Arts -
Fordham University
Master of Science -
COLUMBIA SCHOOL OF NURSING
TEFL - Teaching English To Speakers of Other Languages
I To I TEFL/Business English
TEFL/BUSINESS - TEFL/BUSINESS ENGLISH
GLOBAL INTERNATIONAL SCHOOL
DOC WISE CARC - DOC WISE CARC
MID EAST AVAITION
BBA - Business Administration And Management
NYIT