Antonia Genet
Mandan
Summary
Dynamic professional experienced in high-pressure environments, adept at problem-solving and time management. Skilled in monitoring activities to ensure safety, while delivering exceptional customer service and maintaining operational standards.
Overview
8
8
years of professional experience
Work History
Blackjack Dealer
Shamrock Gaming
Mandan
03.2021 - Current
- Cultivated relationships with players through extended conversations, enhancing player loyalty and engagement.
- Dealt cards to players while ensuring strict adherence to game rules.
- Mediated disputes between players to ensure fairness and maintain a positive gaming atmosphere.
- Managed money bags exceeding $20,000 per shift to ensure accurate financial handling and transactions.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Complied with all gaming regulations to maintain operational integrity.
- Maintained cleanliness of tables and surrounding areas to uphold high standards.
- Managed diverse bar operations situations with professionalism, ensuring smooth service and customer satisfaction.
Criminal Justice Internship - Surveillance Team
Shamrock Gaming
Mandan
01.2023 - 01.2024
- Observed customer and employee behavior to detect unusual actions.
- Maintained detailed records of employee actions and observations to support surveillance efforts.
- Monitored and ensured optimal operation of computers and cameras to uphold surveillance standards.
- Analyzed behaviors of customers and workers for potential theft or criminal activity.
- Streamlined routine responsibilities to enhance operational efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Applied critical thinking to resolve issues impacting operations.
- Applied computer knowledge to enhance monitoring processes.
Beer Cart Sales- Summer only
Tom O and Riverwood golf courses
Bismarck
03.2021 - 08.2021
- Upsold single beers to six-packs, contributing to increased company revenue.
- Built rapport with clients, enhancing loyalty and encouraging repeat business.
- Memorized regulars' drink orders and personal details to enhance customer interactions.
- Engaged with patrons, creating enjoyable experiences that encouraged return visits.
Sales Associate
Sunglass Hut
Lutz
05.2018 - 05.2019
- Sold premium sunglasses, aligning with brand image to drive customer satisfaction.
- Established customer connections upon entry to enhance store experience and foster loyalty.
- Promoted welcoming environment, increasing customer visits and engagement.
- Multitasked by maintaining sunglasses in pristine condition while assisting customers.
- Learned and managed point-of-sale system, troubleshooting malfunctions effectively.
Education
Bachelor of Science - Criminal Justice
University of Mary
Bismarck, ND04-2023
Some College (No Degree) - Criminal Justice
California State University
Bakersfield, CASkills
- Problem solving
- Reliability
- Strong work ethic
- Customer service
- Discipline
- Adaptability
- Data analysis
- Time management
- Communication skills
- Self-motivation
Timeline
Criminal Justice Internship - Surveillance Team
Shamrock Gaming
01.2023 - 01.2024
Beer Cart Sales- Summer only
Tom O and Riverwood golf courses
03.2021 - 08.2021
Blackjack Dealer
Shamrock Gaming
03.2021 - Current
Sales Associate
Sunglass Hut
05.2018 - 05.2019
Bachelor of Science - Criminal Justice
University of Mary
Some College (No Degree) - Criminal Justice
California State University