Antonia Johnson
Casa Grande,AZ
Summary
Dynamic, results-driven professional with experience in financial member support, veterinary care, and small business ownership. Proven ability to build strong client relationships, resolve complex concerns, and educate customers on financial and care services. Skilled in client communication, technical support, and operations management, with a consistent record of high client satisfaction and 5-star service ratings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Owner & Pet Care Provider
Self Employed
06.2020 - Current
- Provide in-home dog sitting, boarding, and drop-in care services
- Manage client scheduling, billing, and service agreements
- Maintain consistent 5-star client satisfaction and repeat clientele
- Administer medications and follow specialized care instructions
- Ensure safety, exercise, and enrichment for pets in my care
Contact Center Advisor
Visions Federal Credit Union
Endicott, NY
08.2020 - 06.2023
- Delivered fast, friendly, knowledgeable service by clarifying customer needs, identifying options and recommending products and services.
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to maintain credit and loan files.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Licensed Veterinary Technician
Johnson City Veterinary Hospital
Johnson City, NY
05.2018 - 08.2020
- Interacted with clients professionally by phone, email or in-person to provide information and instruction.
- Trained newly hired technicians on office operations and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Office Assistant
Buckingham Manufacturing
Binghamton, NY
03.2016 - 01.2018
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Maintained physical files and digital records organized for easy updating and retrieval by authorized team members.
- Streamlined processing procedures for various financial, customer and business documents to improve traceability.
- Processed invoices and expenses.
Education
Associate of Science - Veterinary Technology
SUNY College of Technology At Delhi
Delhi, NYSkills
- Customer Relationship Management
- Technical Support
- Complaint Resolution
- Customer Service
- Client Education
- Call handling
Accomplishments
- Visions Federal Credit Union New York Branch Employee of the Month- April 2023
Certification
- Earned Veterinary Technician License- 2018-2021
Timeline
Contact Center Advisor
Visions Federal Credit Union
08.2020 - 06.2023
Owner & Pet Care Provider
Self Employed
06.2020 - Current
Licensed Veterinary Technician
Johnson City Veterinary Hospital
05.2018 - 08.2020
Office Assistant
Buckingham Manufacturing
03.2016 - 01.2018
Associate of Science - Veterinary Technology
SUNY College of Technology At Delhi