Antonia Joiner
Dallas,TX
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Baylor Scott & White Medical Center
10.2022 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
Dietary Clerk
Baylor Scott & White
10.2021 - 09.2022
- Built relationships to promote collaborative environment.
- Checked trays on tray line for accuracy, temperature and appearance.
- Delivered patient meal trays, beverages, snacks and floor stock.
- Printed menus, tray tickets, tallies and nourishment labels.
Patient Access Representative
Stride
01.2022 - 07.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Medical Assistant/data Entry
Internal Medicine
04.2021 - 06.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Head Cashier
Lowes Home Improvment
01.2020 - 05.2021
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Supervisor
Sears
08.2018 - 03.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Phlebotomist -
Baylor Scott
Dallas, TXMedical Assistant -
PCI Health Training Center - Richardson
Richardson, TX2021
High School Diploma -
Abilene High School
Abilene, TX05.2018
Skills
- Quality Control Guidelines
- Specimen Labeling Procedures
- Manual and Finger Dexterity
- Diagnostic Testing
- Drawing Blood
- Venipuncture and Capillary Puncture
- Data Recording
- Insurance Information Collection
- Microsoft Outlook
Timeline
Phlebotomist
Baylor Scott & White Medical Center
10.2022 - Current
Patient Access Representative
Stride
01.2022 - 07.2022
Dietary Clerk
Baylor Scott & White
10.2021 - 09.2022
Medical Assistant/data Entry
Internal Medicine
04.2021 - 06.2022
Head Cashier
Lowes Home Improvment
01.2020 - 05.2021
Supervisor
Sears
08.2018 - 03.2019
Phlebotomist -
Baylor Scott
Medical Assistant -
PCI Health Training Center - Richardson
High School Diploma -
Abilene High School