Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonia Jones

Orlando,FL

Summary

To utilize exceptional communication and people skills within a challenging organization, with opportunities for success and advancement as an entrepreneur.

Overview

6
6
years of professional experience

Work History

School Clerk

Orange County Public School
02.2022 - Current
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Maintained daily attendance record of students in school.
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Customer Service Representative

Aerotek
05.2021 - 11.2021
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Provided primary customer support to internal and external customers.
    • Assisted customers with their online applications for unemployment in Virginia.

Vendor

A & Associates
01.2020 - 01.2021
  • Answered questions and assisted customers with item selection and location.
  • Clean school as custodian
  • Packed lunches for students and families in need of food for summer as cafeteria assistant
  • Monitored restroom at county fair

Custodian

Orange County Public School
08.2020 - 10.2020
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Completed routine floor stripping, sealing and finishing.

Delivery Driver

Papa John's Pizza
04.2020 - 08.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Assisted keeping inventory stocked
  • Assisted prepping, baking and cutting pizza to be delivered on time.

Sales

Krispy Kreme Donuts
12.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.

Food and Beverage Attendant

Universal Orlando Studios
07.2018 - 07.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Engaged in suggestive selling and other sales techniques.

Warehouse Worker

UPS
11.2018 - 02.2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 200 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Assistant Infant Teacher

Superkids Childcare
04.2018 - 07.2018
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

Assistant Infant Teacher

Star Childcare Center
07.2017 - 09.2017
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Developed age-appropriate activities and programs for children 3months to 1 years old.

Food and Beverage Attendant

Walt Disney World Parks And Resorts
05.2017 - 07.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.

Merchandiser

SeaWorld Parks & Resorts
07.2016 - 02.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Education

Patient Care Tech License -

Florida Career College
Orlando, FL

High School Diploma -

Oak Ridge High School
Orlando, FL
05.2017

Skills

  • Phone Systems
  • Collecting Data
  • Microsoft Word
  • Communication
  • Problem-Solving Ability
  • Customer Service
  • POS Systems Expertise
  • Clerical Support
  • Medical Terminology Knowledge
  • Stockroom Procedures
  • Call Center Operations

Timeline

School Clerk

Orange County Public School
02.2022 - Current

Customer Service Representative

Aerotek
05.2021 - 11.2021

Custodian

Orange County Public School
08.2020 - 10.2020

Delivery Driver

Papa John's Pizza
04.2020 - 08.2020

Vendor

A & Associates
01.2020 - 01.2021

Sales

Krispy Kreme Donuts
12.2019 - 03.2020

Warehouse Worker

UPS
11.2018 - 02.2019

Food and Beverage Attendant

Universal Orlando Studios
07.2018 - 07.2019

Assistant Infant Teacher

Superkids Childcare
04.2018 - 07.2018

Assistant Infant Teacher

Star Childcare Center
07.2017 - 09.2017

Food and Beverage Attendant

Walt Disney World Parks And Resorts
05.2017 - 07.2017

Merchandiser

SeaWorld Parks & Resorts
07.2016 - 02.2017

Patient Care Tech License -

Florida Career College

High School Diploma -

Oak Ridge High School

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Antonia Jones