Antonia Lewis
Independant Insurance Adjuster
Texarkana,TX
Summary
Enthusiastic and eager to excel while combining prior experience and new lessons. Eager to contribute to team success through excellent organizational skills, hard work , and attention to detail. Familiar with operating under demanding schedules and striving to complete tasks. Motivated to achieve individual set goals for future advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stewardship - Virtual (Claims Owner)
E.A. Renfroe (State Farm)
Birmingham , AL
08.2021 - 01.2022
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Updated and maintained various systems with claims data on claim status, reserves, etc. once information is received by Field CAT Claims Specialists on property claims.
- Determined policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied. Notified insured of coverage or any issues.
- Maintained accurate and current claim file documentation throughout life cycle of claim cases.
- Directed claims negotiations within allowable limits and supported successful reconciliations with vendors, contractors, insured, and agents.
- Followed up with insured individuals regarding
premium and deductibles payments. - Prepared estimates, summaries of damage, payments and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
Claims Examiner - Virtual
Alacrity Solutions (Liberty Mutual / Safeco)
Fishers, IN
06.2021 - 08.2021
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Collected damage information from customers to complete claims.
- Organized, planned, and documented materials for property claim
Reviewed field inspections and coordinated all insurance claim audits. - Followed up with insured individuals regarding premium and deductibles payments.
- Negotiated property settlement agreements to resolve disputes.
- Monitored 100+ clients caseload for each quarter.
Desk Estimator
CRU (MadSky)
Hurst, TX
03.2021 - 05.2021
- Wrote wind/hail claims for both exterior, and some interior damage
- Performed inspections with various roofing contractors
- Researched building codes for jurisdiction of claim to determine necessary upgrades
- Completed claims for Allstate, Hippo, MadSky, Liberty Mutual, and Safeco according to their guidelines, and for multiple states
- Uploaded, labeled, organized photos for photo reports to accompany completed Estimate
- Utilized CAD, Xactimate, XactAnalysis, Settle Assist, Livegenic, and Google Earth to assist with processing claims
- Processed claims virtually with no direct supervision
- Maintained claims data in Salesforce system.
Catastrophe Claims Adjuster
EA Renfroe / State Farm
Birmingham, AL
08.2020 - 11.2020
- Deployed for catastrophe duty and daily claims for Hurricanes Laura and Delta, for State Farm catastrophe claims
- Communicated professionally with internal and external customers
- Estimated cost of ALE, contents, and structural repairs/replacement according to policy language
- Maintained all aspects of claims from Quality First Contact, Scheduling, performing inspections, scoping, sketching, photos, estimate, settlement, checks, SOL, to closing
- Investigated prior claims filed to avoid overlapping payments
- Handled over 20 calls per day while maintaining highest standards of call quality and customer service
- Maintained claims data in ECS system
- Utilized Eagle View, Wall Reports, Xactimate, XactContent, XactCollabortion, and Google Earth to assist with processing claims
- Investigated losses through interviews, satellite images, recorded statements, data/documentation
Corrections Officer
Lasalle Correction
Texarkana, TX
08.2019 - 10.2020
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Routinely counted inmates and in response to potential security breaches
- Automated document flow by ensuring log books and medical files were maintained with 100% accuracy
- Examined incoming and outgoing mail to detect contraband
- Authored incident reports for management on violations and discrepancies
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Office Manager
Cash Out Texas
New Boston, TX
06.2008 - 06.2017
- Achieved success following products and services: Installment Loans, Payday Loans, Car Title loans up to $10,000, Netspend reloadable cards, Money Orders, and preparation of individual Income Tax Returns
- Submitted liens, worked closely with local banks and county while performing collections on defaulted accounts
- Maintained office expenses, banking, and supply purchases
- Acted as internal support for purchase, set-up, and maintenance for all communications systems including: VOIP, Email, Security Video, and Software
- Effective communicator and team builder with strong analytical, management and organizational skills
- Increased customer loyalty which resulted in high percentage of satisfactory accounts
- Achieved higher than average sales of all products, and consistently achieved goals meeting requirements for bonuses
- Maintained friendly and professional customer interactions.
Education
Associate of Science - Computer Networking
Texarkana College
Texarkana, TX05.2017
Skills
- Exterior & Interior inspections
- Scoping & Sketching
- Settlement Negotiations
- Estimate Writing
- Front desk experience
- Claims reporting systems
- Property Insurance
- Reconciliations / Supplements
- Claims Handling
- Virtual Assist
- Payment processing
Certification
Texas All lines Adjuster - 01/17/2018 - 08/31/2022.
State Farm, Wind & Hail Policy - 08/26/2020
State Farm Basic Estimatics - 08/26/2020
CE - Ethics - 07/31/2020
CE - Long - Term Care - 08/03/2020
CE - Life, Health, Long-Term Disability Insurance 08/12/2020
CE- Texas Annuity 08/11/2020
Liscensed : TX, LA, GA, AL, RI,SC
Additional Information
- Louisiana Adjuster License - 08/23/2020 - 08/31/2022 Mississippi Adjuster License - 08/22/2020 - 08/31/2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work from home optionHealthcare benefits401k matchStock Options / Equity / Profit SharingCareer advancementLanguages
English
Native or Bilingual
Timeline
Stewardship - Virtual (Claims Owner)
E.A. Renfroe (State Farm)
08.2021 - 01.2022
Claims Examiner - Virtual
Alacrity Solutions (Liberty Mutual / Safeco)
06.2021 - 08.2021
Desk Estimator
CRU (MadSky)
03.2021 - 05.2021
Catastrophe Claims Adjuster
EA Renfroe / State Farm
08.2020 - 11.2020
Corrections Officer
Lasalle Correction
08.2019 - 10.2020
Office Manager
Cash Out Texas
06.2008 - 06.2017
Associate of Science - Computer Networking
Texarkana College
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