Antonia Lewis
Lake Park,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Travel Concierge
Qualfon USA
12.2022 - Current
- Offered friendly and efficient service to cardholders, handled challenging situations with ease.
- Addressed cardholder inquiries with timely and professional responses via phone and email interactions.
- Facilitated cardholder requests for dining and tourist attractions by researching various venues and locales.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending cardholder entertainment.
- Coordinated ground and air travel arrangements for business and leisure cardholders to support satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted cardholders with variety of services and local attraction information.
- Scheduled and confirmed restaurant and hotel reservations for cardholders.
- Facilitated and coordinated transportation services for cardholders.
Customer Service Representative
Conduent
10.2022 - 12.2022
- Actively listened to clients and handled concerns quickly.
- Answered constant flow of client calls.
- Updated account information to maintain client records.
- Maintained confidential client, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for clients.
- Entered client demographic into electronic system.
- Investigated insurance claims denials and appeals.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Sociology
Georgia Military College
Valdosta, GA08.2024
Certificate - Medical Assisting
Wiregrass Georgia Technical College
Valdosta, GA07.2009
Skills
- Transportation Coordination
- Administrative Support
- Customer Service
- Travel Coordination
- Call Management
- Data Entry
- Travel Planning
- Documentation
- HIPAA Compliance
- Medicaid
Timeline
Travel Concierge
Qualfon USA
12.2022 - Current
Customer Service Representative
Conduent
10.2022 - 12.2022
No Degree - Sociology
Georgia Military College
Certificate - Medical Assisting
Wiregrass Georgia Technical College
Similar Profiles
Nathaniel KirlinNathaniel Kirlin
Sales Manager at Qualfon USASales Manager at Qualfon USA
Deanna GoodwineDeanna Goodwine
Universal Office Manager at Qualfon USAUniversal Office Manager at Qualfon USA
LINDA FloresLINDA Flores
Email Support Representative at Qualfon USAEmail Support Representative at Qualfon USA