Antonia Marshall
New Port Richey
Summary
Highly organized, hard-working individual seeking a new career challenge. I strive to expand my knowledge and utilize my current skills to be a success in all challenges forthcoming. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Direct Lending Processor
Achieva Credit Union
08.2022 - Current
- Processed members applications efficiently, ensuring accuracy and compliance with credit union policies.
- Reviewed loan applications, verifying documentation and assessing eligibility criteria for approval.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Client Solution Specialist
Hancock Bank
Tarpon Springs
02.2018 - 08.2022
- Ensure branch quotas are met
- Open and Process Loan Applications
- Stand in Banker / Teller as needed
- Perform Audits, Teller Corrections, and Supervise overrides.
- Analyzed client needs and recommended appropriate financial products and services.
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
Cash Logistics Processor
Brinks Incorporated
11.2012 - 01.2018
- Process and Verify all inbound currency transaction
- Complete data entry of all check transactions
- Balance main cash vault nightly
Education
High School Diploma -
Burr And Burton Academy
Manchester, VTSkills
- Trouble shooting & Problem Solving
- Microsoft Office, Word, Excel, Microsoft Office Suite
- Salesforce Software Experience
- Data Entry / 10-Key
- Customer Service
- Teamwork / Collaboration
- Customer service
- Attention to detail
- Teamwork and collaboration
- Quality control
- Critical thinking
- Document review
- Deadline driven
Timeline
Direct Lending Processor
Achieva Credit Union
08.2022 - Current
Client Solution Specialist
Hancock Bank
02.2018 - 08.2022
Cash Logistics Processor
Brinks Incorporated
11.2012 - 01.2018
High School Diploma -
Burr And Burton Academy