ANTONIA MARTINEZ
Tinton Falls,NJ
Summary
Accomplished operations leader specializing in branch management and process optimization. Expertise in enhancing efficiency and driving collaboration within teams. Proven capabilities in operations management and customer service support strategic planning and effective communication, contributing to overall organizational success.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
01.2026 - Current
- Sustained effective communication with senior management to guarantee alignment of program policies and guidelines with company operating procedures.
- Supported personal financial counseling in lending services and nurtured relationships with existing customers to ensure sustained high satisfaction rating and retention.
- Employed extensive creativity and professionalism to tackle various intricate systems issues lacking clear guidelines.
- Fostered strong connections with branch managers and supplied administrative assistance to local branches amid staffing shortages.
- Managed support and oversight of all teller lines, optimizing bulk cash inventory maintenance for daily distribution.
Teller Lead/Branch Banker
PNC Bank
01.2021 - 01.2026
- Coordinate teller line operations through training and leadership of staff to uphold accuracy and operational efficiency in all teller tasks.
- Enhanced new teller training through resolution of escalated customer issues and uplifting team morale.
- Evaluate customer demands and direct to qualified specialists for optimizing cross-selling potential.
- entrusted with operational responsibilities including balancing cash drawers, managing vault operations, supervising ATMs, approving checks, processing cash orders, and conducting branch audits.
- Enforce adherence to federal, state, and local regulations, particularly BSA/AML requirements, while performing essential documentation with meticulousness and punctuality.
ACCOUNTING SPECIALIST
UNITED TELETECH FINANCIAL FCU
01.2001 - 01.2021
- Managed daily and monthly journal entries in conjunction with precise general ledger balancing.
- conducted amortization tasks monthly.
- backed by end-of-month and end-of-year closing operations.
- Streamlined and balanced accounts receivable and accounts payable.
Education
Bachelor Degree - Business Administration, Major in Accounting
University of Puerto Rico
Humacao, PR05-1991
Skills
- Financial Reporting
- Excel
- Microsoft Office
- Customer Service
- Management
- Coaching
- Training
- Staff Development
- Critical Thinking
- Collaboration
- Time Management
- Bilingual communication
Personal Information
Title: Accounting Specialist/Teller Supervisor
Professional Development
- Lean Management
- Dale Carnegie Trainings
- Cyber Security Intro
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Operations Coordinator
Wells Fargo
01.2026 - Current
Teller Lead/Branch Banker
PNC Bank
01.2021 - 01.2026
ACCOUNTING SPECIALIST
UNITED TELETECH FINANCIAL FCU
01.2001 - 01.2021
Bachelor Degree - Business Administration, Major in Accounting
University of Puerto Rico