Antonia Ricciardi
Staten Island,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Waitress/Server
John's of Bleecker Street
09.2021 - Current
- Provide excellent service experience for restaurant patrons
- Refined ability to handle disgruntled customers and performed to improve satisfaction while developing strong work ethic
- Gained time management and multi-tasking skills working in fast pace environments
Private Investigator
R.Q Investigations
05.2021 - 10.2021
- Conducted stationary and mobile surveillance on individuals being investigated for insurance fraud and cheating spouses
- Obtained video documentation of suspects
- Compiled exceptional notes on movements of individuals and collected documentation
- Set up both auditory and visual monitoring and recording devices.
- Maintained daily contact with management regarding case activity
Shift Leader/Manager
Qdoba
07.2017 - 05.2021
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly
- Assisted and trained others in carrying out their part
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Welcomed guests and made them feel comfortable and excited about where they were dining
Education
Bachelor of Science - Criminal Justice
SUNY Delhi
Delhi, NY05.2022
Skills
- Corrective Actions
- Attention to Detail
- Problem-solving
- Communications Protocols
- Team Work
- Autism Experience
- Organizational Skills
- Time management
- Customer service
- Management
- Experience with children
- Surveillance (Less than 1 year)
Accomplishments
- Awarded with Most Community Service in SUNY Delhi while president for the sorority, Sigma Omega Epsilon
- Awarded Most Improved Chapter while president of the sorority, Sigma Omega Epsilon
Timeline
Waitress/Server
John's of Bleecker Street
09.2021 - Current
Private Investigator
R.Q Investigations
05.2021 - 10.2021
Shift Leader/Manager
Qdoba
07.2017 - 05.2021
Bachelor of Science - Criminal Justice
SUNY Delhi