Antonia Romero
Hometeam Pest Defense
Bosque Farms,NM
8
years of professional experience
Detail-oriented customer service professional with experience supporting billing, scheduling, data entry, and account updates. Known for clear communication, organization, and calm problem solving in fast-paced environments. Strong background in resolving customer concerns and coordinating with multiple departments to keep service moving smoothly.
Work History
Builder/Customer Experience Representative
5 Years 6 Months- Answered customer questions by phone, email, and chat for service team.
- Helped customers with orders, billing questions, and account updates.
- Worked with sales, billing to resolve customer Concerns.
- Collected customer feedback and shared service concerns with management.
- Coordinated with other departments to ensure customer requests were addressed promptly.
- Performed administrative tasks such as data entry, filing documents, scheduling appointments.
- Provided excellent customer service when dealing with collection calls and emails.
- Performed collection calls to customers and negotiated payment arrangements for past due accounts.
- Completed day-to-day duties accurately and efficiently.
- Rescheduled appointments and managed daily schedule changes.
Floor/Cashier/Backroom Team Member
2 Years 11 Months- Processed customer purchases efficiently, ensuring accurate cash handling and register balancing.
- Executed daily cash register operations, maintaining high accuracy and speed during peak hours.
- Communicated effectively with colleagues to ensure smooth workflow and task completion.
- Guided customers in product selection, providing knowledgeable and friendly service.
- Greeted customers and processed register transactions at front end for Marshalls shoppers.
- Handled returns and exchanges following Marshalls customer service and store policies.
- Resolved price checks and answered questions about merchandise and promotions.
- Maintained fitting rooms and sales floor cleanliness to Marshalls store standards.
- Assisted team members with stocking, zoning, and general Marshalls floor operations.
- Organized backroom storage areas according to company procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma
- Honor Roll 2017.
Skills
Problem solving
Time management
Attention to detail
Customer communication
Multitasking and organization
Collections calling
Appointment scheduling
Customer service
Office administration
Payment processing
Calm under pressure
Accomplishments
- Presidents Club
Timeline
Builder/Customer Experience Representative
Hometeam Pest Defense
04.2021 - CurrentRead More
Floor/Cashier/Backroom Team Member
Marshalls
05.2018 - 04.2021Read More
Valley High School
High School Diploma
Read More