TONYA WALKER
Multi-faceted Professional
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Card Membership Professional & Consultant
American Express Travel Services
02.2022 - Current
- Promoted to Membership Manager for 85% of the elitist card members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Processed travel, lifestyle, and concierge requests.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Flight Attendant
Horizon Air (QX) d.b.a. Alaska Airlines
04.2018 - 03.2020
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Managed inflight operations for safety and safety of the flight deck.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Specialty Sales & Website Administrator
PGS Online, LLC
11.2015 - 03.2020
- Spearheaded sales with website appeal by $4K per month.
- Optimized site performance through regular updates, security patches, and server maintenance.
- Conducted comprehensive audits of existing website infrastructure, identifying opportunities for optimization or cost savings.
- Collected and responded to user feedback through iterative improvements to site structure and content.
Physical Security Helpdesk Badge Administrator
Tech Systems, Incorporated
11.2012 - 11.2015
- Closed 15 - 20 tech tickets while processing 200-300 new hire badges, daily.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support to Level 1 administrative helpdesk staff while offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Monitored access gates & assisted 20 Field Service Technicians.
Owner & Neuromuscular Therapist
Corps Choyes, LLC
11.2009 - 11.2015
- Certified by the #1 National Therapeutic Massage & Bodyworkers Board.
- Administered treatments for over 20 common sports injuries & dysfunctions for clients to return to normal activities of daily living.
- Negotiated contracts for local private gyms' and corporate worksites for the mass servicing of clients.
Backoffice Operator & Executive Assistant
YieldQuest Securities & YieldQuest Advisors, LLPs
01.2006 - 08.2008
- Developed a strategic plan that reduced new hire processing by 15%.
- Led a cross-functional team of 7 employees at the Advisors' office.
- Coordinated board of directors' meetings with technology to reduce meeting times and conference calls by 50%.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, New Hampshire 10.2020 - 04.2023
Skills
Problem-solving
Accomplishments
- Achieved title and monetary promotions within 6 months of hire date through effectively exceeding expectations and metrics.
Timeline
Card Membership Professional & Consultant
American Express Travel Services
02.2022 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2020 - 04.2023
Flight Attendant
Horizon Air (QX) d.b.a. Alaska Airlines
04.2018 - 03.2020
Specialty Sales & Website Administrator
PGS Online, LLC
11.2015 - 03.2020
Physical Security Helpdesk Badge Administrator
Tech Systems, Incorporated
11.2012 - 11.2015
Owner & Neuromuscular Therapist
Corps Choyes, LLC
11.2009 - 11.2015
Backoffice Operator & Executive Assistant
YieldQuest Securities & YieldQuest Advisors, LLPs
01.2006 - 08.2008
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