Tonya Walker
Varied Business Professional
Work from Home/Remote or Current City
Summary
Experienced and enthusiastic professional, individual with a proven track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving, and analytical skills that aid in providing great outcomes as relates to metrics. Successful in leading multiple projects, enhancing operational efficiency and driving business growth. An individual with skills including consulting, delivering strategic insights, prioritization, and efficiency.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Customer Experience Representative
Enterprise Mobility
03.2025 - Current
- Enhance customer satisfaction by addressing and resolving issues promptly and professionally.
- Assist in the development of new policies and procedures that aimed at exceeding customer expectations consistently across all touchpoints.
- Collaborate with cross-functional teams to ensure seamless customer experience throughout all touchpoints.
- Analyze customer feedback data, identifying areas for improvement and implementing necessary changes.
Card Membership Professional & Consultant
American Express Travel
02.2022 - 02.2025
- Promoted to Membership Manager for 85% of the elitist card members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Processed travel, lifestyle, and concierge requests.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Flight Attendant
Horizon Air (QX) d.b.a. Alaska Airlines
04.2018 - 03.2020
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Managed inflight operations for safety and safety of the flight deck.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Specialty Sales & Website Administrator
PGS Online, LLC
11.2015 - 03.2020
- Spearheaded sales with website appeal by $4K per month.
- Optimized site performance through regular updates, security patches, and server maintenance.
- Conducted comprehensive audits of existing website infrastructure, identifying opportunities for optimization or cost savings.
- Collected and responded to user feedback through iterative improvements to site structure and content.
Physical Security Helpdesk Badge Administrator
Tech Systems, Incorporated
11.2012 - 11.2015
- Closed 15 - 20 tech tickets while processing 200-300 new hire badges, daily.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support to Level 1 administrative helpdesk staff while offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Monitored access gates & assisted 20 Field Service Technicians.
Owner & Neuromuscular Therapist
Corps Choyes, LLC
11.2009 - 11.2015
- Certified by the #1 National Therapeutic Massage & Bodyworkers Board.
- Administered treatments for over 20 common sports injuries & dysfunctions for clients to return to normal activities of daily living.
- Negotiated contracts for local private gyms' and corporate worksites for the mass servicing of clients.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, New Hampshire 10.2020 - 04.2023
Skills
Problem Solving
Issue Resolution
Performance Tracking
Integrity and Honesty
Work Planning and Prioritization
Quality Assurance
Microsoft Office
Customer Relationships' Management
Team Collaboration
Time Management
Problem Solving
Accomplishments
- Achieved title & monetary promotions within 3 months!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
French
Elementary
Spanish
Elementary
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Customer Experience Representative
Enterprise Mobility
03.2025 - Current
Card Membership Professional & Consultant
American Express Travel
02.2022 - 02.2025
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2020 - 04.2023
Flight Attendant
Horizon Air (QX) d.b.a. Alaska Airlines
04.2018 - 03.2020
Specialty Sales & Website Administrator
PGS Online, LLC
11.2015 - 03.2020
Physical Security Helpdesk Badge Administrator
Tech Systems, Incorporated
11.2012 - 11.2015
Owner & Neuromuscular Therapist
Corps Choyes, LLC
11.2009 - 11.2015