ANTONIA SANDER
St Paul ,MN
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Rennaisance Marriot Hotel Downtown
10.2022 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Driver
PTI Transportation
11.2019 - 09.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
AAS - Law Enforcement
Metropolitan State University
Saint Paul, MN12.2012
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Guest Relations
- Administrative Skills
Timeline
Front Desk Agent
Rennaisance Marriot Hotel Downtown
10.2022 - 01.2024
Driver
PTI Transportation
11.2019 - 09.2022
AAS - Law Enforcement
Metropolitan State University
Similar Profiles
Linda LeonLinda Leon
Housekeeper at Rennaisance Marriot Hotel DowntownHousekeeper at Rennaisance Marriot Hotel Downtown
John CajandingJohn Cajanding
Banquet Server at Rennaisance Marriott Hotel DowntownBanquet Server at Rennaisance Marriott Hotel Downtown
Marvin CabriaMarvin Cabria
Line Cook at Moxy Downtown By MarriotLine Cook at Moxy Downtown By Marriot