ANTONIA SANDER
St Paul ,MN
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Rennaisance Marriot Hotel Downtown
2022.10 - 2024.01
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Driver
PTI Transportation
2019.11 - 2022.09
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
AAS - Law Enforcement
Metropolitan State University
Saint Paul, MN12.2012
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Guest Relations
- Administrative Skills
Timeline
Front Desk Agent
Rennaisance Marriot Hotel Downtown
2022.10 - 2024.01
Driver
PTI Transportation
2019.11 - 2022.09
AAS - Law Enforcement
Metropolitan State University
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