Antonia Serpe
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Slot Technician
Golden Entertainment
05.2023 - Current
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Reset and refilled slot machines with tickets and money.
- Explained game instructions and rules to customers.
- Cashed out jackpots of up to $100,000 and processed proper tax forms to uphold legal requirements.
Administrative Assistant/Receptionist
Nevada State Board Of Dental Examiners
01.2023 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Dental Office Manager
Atlas Dental
10.2016 - 07.2022
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Managed hygienist schedules through Dentrix to maintain steady patient flow.
- Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Supervised and led team of dental hygienists and support staff of 7.
- Performed billing, collection and reporting functions for office generating over $1,000,000 annually.
Dental Assistant
Radiant Smiles Family Dentistry
04.2010 - 08.2015
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Education
Dental Administration/Dental Assisting - Dental
Pima Medical Institute
Las Vegas, NV09.2010
High School Diploma -
John Burroughs High School
Burbank, CA06.2002
Skills
- Accounts Payable and Accounts Receivable
- Staff Training
- Clerical Support
- Operational Requirements
- High-Volume Environments
- Team Management
- Policy Enforcement
- Cost Management
- Technical Proficiency
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Understanding Customer Needs
Certification
- First Aid/CPR Certified
References
Jana McIntyre- Dental Hygenist/ Dental Board Member
(702) 985-4815
Karla Martinec- Infection Control Specialist
(702) 985-7889
Dr. Nini Nguyen- General Dentist
(951) 719-5666
Robert Boone- Slot Technician
(702) 863-2437
Timeline
Slot Technician
Golden Entertainment
05.2023 - Current
Administrative Assistant/Receptionist
Nevada State Board Of Dental Examiners
01.2023 - 05.2023
Dental Office Manager
Atlas Dental
10.2016 - 07.2022
Dental Assistant
Radiant Smiles Family Dentistry
04.2010 - 08.2015
Dental Administration/Dental Assisting - Dental
Pima Medical Institute
High School Diploma -
John Burroughs High School
- First Aid/CPR Certified
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