Michael Copeland
Kerry
Hemet,California
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Analytical Slot Technician offering strong troubleshooting and problem-solving skills to maintain optimal operations. Helpful to employees and guests to promote positive image and exceptional experience. Excellent communication skills with peers, managers, customers and in written documentation.
Overview
13
13
years of professional experience
Work History
Slot Technician
San Manuel Casino
Highland, CA
12.2022 - Current
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Identified and attended to potential malfunctions to optimize operations and potential revenue.
- Assisted customers and personnel with slot machine issues and questions.
- Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Promoted positive public image by delivering friendly service to players and employees.
Network Technician
Spectranow, Comcast, So-Cal
Yucaipa, CA
11.2020 - 12.2022
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Communicated technical information in easily understood terms to non-technical individuals.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Loss Prevention Specialist
Ross
Hemet, CA
05.2019 - 04.2020
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Collaborated with law enforcement to resolve escalated situations.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Shift Lead
Georges Pizza
Hemet, CA
04.2016 - 12.2018
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Followed company and legal requirements for deliveries, money handling and transportation.
- Upheld company's standards in regard to uniform, grooming and appearance.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Improved performance of team members resulting in high-quality meals produced daily.
Slot Attendant
Soboba Casino
Hemet, CA
08.2014 - 06.2015
- Enhanced customer loyalty by learning names and preferences.
- Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Dispensed funds for machine jackpots and change for player needs.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
Residential Carpenter
Walker Windows
Anaheim, CA
08.2013 - 08.2014
- Manipulated rough openings to optimally install windows while preserving structure integrity.
- Completed high-quality work by installing new foam dams on pinchwelds and rubber-channeling strips around edges of glass or frames.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Read plans, instructions or specifications to determine work activities.
Computer Technician
Office Depot
Hemet, CA
04.2010 - 10.2013
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Trained users to operate and manage hardware and software.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
High School Diploma -
06.2010
Skills
- Effective Multitasking
- Documentation and Reporting
- Customer Service
- Team Collaboration
- Attention to Detail
- Critical Thinking
- Problem Resolution
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Updating Player Accounts
- Accurate Cash Handling
- Equipment Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Slot Technician - San Manuel Casino
12.2022 - Current
Network Technician - Spectranow, Comcast, So-Cal
11.2020 - 12.2022
Loss Prevention Specialist - Ross
05.2019 - 04.2020
Shift Lead - Georges Pizza
04.2016 - 12.2018
Slot Attendant - Soboba Casino
08.2014 - 06.2015
Residential Carpenter - Walker Windows
08.2013 - 08.2014
Computer Technician - Office Depot
04.2010 - 10.2013
San Jacinto High School - High School Diploma,