Summary
Overview
Work History
Education
Skills
Graphical Design, Coding
Timeline
Generic

Andrew Cross

Crescent City

Summary

Versatile and results-driven professional with extensive experience at Elk Valley Casino, specializing in electrical troubleshooting and fostering exceptional guest service. Excelled in enhancing slot machine performance and safety, leveraging hand tool expertise and teamwork to exceed employer expectations. Proven track record in improving operational efficiency and customer satisfaction, demonstrating outstanding problem-solving abilities and attention to detail.

Energetic and detail-focused individual with knack for troubleshooting and problem-solving. Possesses foundational understanding of electronic systems and mechanical components, with demonstrated ability to learn new technical skills quickly. Committed to maintaining gaming equipment and ensuring optimal performance to enhance customer satisfaction.

Overview

2
2
years of professional experience

Work History

Slot Technician

Elk Valley Casino
07.2024 - Current
  • Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
  • Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
  • Adjusted Type and Type electronic and electro-mechanical equipment to verify maximum efficiency.
  • Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
  • Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.

Remodeler

Walmart
03.2024 - 05.2024
  • Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
  • Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
  • Delivered top-notch tiling work for bathroom remodels that enhanced both appearance and functionality of the space.
  • Continuously educated myself on industry trends and best practices to provide clients with innovative solutions and stay ahead of the competition.
  • Managed multiple projects simultaneously, achieving on-time delivery and maintaining excellent customer satisfaction.

Security Officer

Redwood Hotel Casino
03.2023 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

Highschool Diploma -

Sunset Highschool
Crescent City, CA
03.2019

Skills

  • Electrical troubleshooting
  • Guest service
  • Hand tool expertise
  • Machine maintenance
  • Hardware installation
  • Diagnostic skills
  • Circuit analysis
  • Service requests
  • Soldering proficiency
  • Teamwork and collaboration
  • Customer service
  • Hand and power tools
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Payout monitoring
  • Effective multitasking
  • Critical thinking
  • Decision-making
  • Installations and repairs
  • Task prioritization

Graphical Design, Coding

In my free time, I involve myself in the arts of 3D software, including Blender, Unreal Engine, and Houdini.


Within my skills in computer science, I also design and create software Using coding languages like C++, JavaScript, HTML5, CSS, and some Python.

Timeline

Slot Technician

Elk Valley Casino
07.2024 - Current

Remodeler

Walmart
03.2024 - 05.2024

Security Officer

Redwood Hotel Casino
03.2023 - 10.2023

Highschool Diploma -

Sunset Highschool

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Andrew Cross