Antonia Sforza
Ft. Pierce,FL
Summary
Dynamic leader with proven success in operational management and customer service excellence, notably at Taste of Paradise. Expert in supply management and fostering collaborative teams, I significantly improved customer satisfaction and streamlined inventory control. Skilled in problem-solving and maintaining safety, my strategic approach has enhanced efficiency and staff development.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Manager
The Ups Store
03.2021 - 10.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
Manager of Operations
Ross Dress for Less
02.2018 - 08.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Restaurant Manager
Taste of Paradise
06.2013 - 09.2017
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Education
High School Diploma - General
Malverne High School
Malverne, NY06.2002
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Route management
- Postal regulations
- Mail distribution
- Supply management
- Report preparation
- Hand-eye coordination
- Problem solving
- Collaborative team member
- Time management
- Calm under pressure
Certification
Notary public Secretary of State of Florida state
Food Safety Certificate
Timeline
Manager
The Ups Store
03.2021 - 10.2024
Manager of Operations
Ross Dress for Less
02.2018 - 08.2018
Restaurant Manager
Taste of Paradise
06.2013 - 09.2017
Mail Carrier
United States Post Office
High School Diploma - General
Malverne High School