Overview
Work History
Timeline
Generic

ANTONIA SUMRALL

Park Forest,IL

Overview

9
9
years of professional experience

Work History

Customer Advocate II

HCSC (Blue Cross Blue Shield)
Morgan Park, IL
08.2021 - 10.2022
  • Processed and managed complex prior authorization and certification requests, providing accurate coverage details to members and healthcare providers.
  • Resolved 50+ high-volume inquiries daily, ensuring strict adherence to healthcare regulations, coverage policies, and quality assurance benchmarks.
  • Performed precise clinical data entry into proprietary insurance databases to maintain compliant audit trails.

Scheduling & Front Desk Representative

Arbor Eyecare
Park Forest, IL
10.2019 - 03.2020
  • Managed multi-provider calendars, patient scheduling, and front-desk check-in/check-out to maximize clinic efficiency.
  • Verified real-time insurance eligibility and benefits, collected copayments/outstanding balances, and obtained required care referrals.
  • Maintained confidential Electronic Health Records (EHR) and coordinated directly with clinical staff to ensure optimal care delivery.

Pre-Certification / Registrar / Scheduler

AMITA Health
Lisle, IL
02.2018 - 03.2019
  • Secured prior authorizations and verified insurance coverage for labor & delivery, radiology, and surgical procedures.
  • Processed medical record releases in strict alignment with HIPAA regulations and educated patients on coverage benefits and financial obligations.

Case Manager

SGA Youth & Family Services
Chicago, IL
03.2024 - 10.2025
  • Maintained detailed client medical and service records in compliance with HIPAA and confidentiality regulations.
  • Coordinated healthcare access, Medicaid enrollment, and community health services for vulnerable populations.

Bus Operator

Pace Transit
Park Forest, IL
04.2026 - Current

Loan Processor

Enova International (NetCredit)
08.2025 - 04.2026

Timeline

Bus Operator

Pace Transit
04.2026 - Current

Loan Processor

Enova International (NetCredit)
08.2025 - 04.2026

Case Manager

SGA Youth & Family Services
03.2024 - 10.2025

Customer Advocate II

HCSC (Blue Cross Blue Shield)
08.2021 - 10.2022

Scheduling & Front Desk Representative

Arbor Eyecare
10.2019 - 03.2020

Pre-Certification / Registrar / Scheduler

AMITA Health
02.2018 - 03.2019
ANTONIA SUMRALL