Antonia Thomas
Calumet City,IL
Summary
Customer-Focused Retail Associate experienced in enhancing customer loyalty through exceptional service and tailored interactions. Achieved positive guest experiences by maintaining organized stations and providing prompt assistance in fast-paced environments. Committed to driving strong sales through effective product recommendations and fostering store loyalty with knowledgeable support.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Warehouse Associate
Amazon Factory
Markham, Illinois
05.2025 - Current
- Stowed merchandise using handheld scanners and warehouse inventory systems.
- Picked customer orders from assigned locations throughout Amazon factory aisles.
- Inspected products for damage, quality, and correct order matching.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Maintained accurate inventory records through manual and computerized systems.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Handled hazardous materials safely following prescribed regulations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Sales Associate
Menards
Homewood, Illinois
08.2024 - 01.2026
- Assisted Menards customers with home improvement product selection and aisle location
- Stocked merchandise and maintained organized sales floor displays
- Directed customers to building materials, tools, and seasonal departments
- Resolved customer questions and coordinated service with store team members
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Used technology resources to assist customers in locating and selecting items.
Restaurant Team Member
KFC Restaurant
Dolton, Illinois
08.2023 - 08.2024
- Took customer orders and processed payments at front counter.
- Packaged meals accurately for dine-in, takeout, and drive-thru service.
- Cleaned tables, equipment, and work areas to maintain restaurant sanitation.
- Assisted teammates with food assembly and order flow during peak hours.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Trained new team members on restaurant policies and procedures.
- Cleaned counters and common areas to minimize spread of germs.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Some College - Accounting
South Suburban College of Cook County
South Holland, IL 01.2025 - 10.2026
Thornwood Highschool
South Holland, ILSkills
- Microsoft Excel
- Data entry
- Inventory control
- Warehouse customer support
- Attention to detail
- Warehouse logistics
- Warehouse safety
- Order picking and processing
- Warehouse operations
- Product verification
- Order picking
- Problem-solving
- Inventory management
- Material handling
- Barcode scanning
- Basic math
- Lifting and sorting
- Labeling and boxing
- Time management
- Pallet jacking
- Team collaboration
- Team coordination
- Inventory analysis
Timeline
Warehouse Associate
Amazon Factory
05.2025 - Current
Some College - Accounting
South Suburban College of Cook County
01.2025 - 10.2026
Sales Associate
Menards
08.2024 - 01.2026
Restaurant Team Member
KFC Restaurant
08.2023 - 08.2024
Thornwood Highschool