Antonia Trujeque
Albuquerque
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Cashier Team Lead
Golden Pride
Albuquerque
01.2015 - Current
- Counted and balanced cashier drawers.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback to enhance service quality.
- Monitored cashier performance, providing feedback as needed.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers and customer service team members to enhance service efficiency and improve customer interactions.
Housekeeping Inspector
Hotel Albuquerque
Albuquerque
11.2009 - 07.2012
- Trained new housekeeping staff on procedures and quality expectations.
- Clarified goals and expectations for trainees to enhance understanding and compliance.
- Delivered constructive feedback to staff on performance and improvement areas to elevate inspection standards.
- Coordinated staff schedules to maintain optimal coverage and ensure effective operations throughout hotel.
Sales Associate
Traditions Gift Shop
Albuquerque
08.2003 - 01.2006
- Guided customers in selecting unique gifts and home decor items, enhancing their shopping experience.
- Managed inventory through effective restocking and organization, ensuring product availability.
- Operated cash register and processed transactions with accuracy and speed, contributing to customer satisfaction.
Recreation Specialist
Mountain View Community Center
Albuquerque
10.2000 - 04.2003
- Developed individualized support plans based on client needs and goals.
- Coordinated community resources and services for client support.
- Maintained accurate records of client progress and service delivery.
Customer Service Cashier
Kmart
Albuquerque
03.1998 - 08.2000
- Executed cash, credit, and gift card transactions accurately, ensuring efficient and smooth checkout processes.
- Guided customers in product inquiries and offered tailored recommendations to enhance their shopping experience.
- Kept checkout area clean and organized, contributing to a positive shopping environment.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05-1988
Skills
- Cashier management
- Payment processing
- Inventory management
- Customer service training
- Performance monitoring
- Conflict resolution
- Team collaboration
- Troubleshooting
- Problem solving
- Verbal communication
- Leadership
- Active listening
Timeline
Cashier Team Lead
Golden Pride
01.2015 - Current
Housekeeping Inspector
Hotel Albuquerque
11.2009 - 07.2012
Sales Associate
Traditions Gift Shop
08.2003 - 01.2006
Recreation Specialist
Mountain View Community Center
10.2000 - 04.2003
Customer Service Cashier
Kmart
03.1998 - 08.2000
High School Diploma -
West Mesa High School