Antonia White
Cleveland,OH
Summary
Dedicated,hardworking professional with multiple years of team leadership and customer service experience in the hospitality industry. Background includes customer relations, special events, and the ability to remain calm in fast-paced settings. Administrative support, scheduling, staff development and training.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Boaz Fresh Lebanese Ohio City
02.2020 - Current
- Welcomed and helped new customers feel at ease while cultivating warm relationships with regular customers, and took orders on the POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained and assisted new kitchen staff members.
- Set up and prepared cooking supplies, certain foods, and workstations by following food safety protocols.
Intake Specialist
Midwest Medical Transport Company Pershing Station
11.2018 - 09.2020
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Assessed clients' needs and determined eligibility for intake services.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Concierge
Doubletree By Hilton
08.2012 - 09.2020
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled situations with ease.
- Handled customer complaints to satisfy and retain guests.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Banquet and Restaurant Server
Doubletree By Hilton
08.2012 - 09.2020
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
High School Diploma -
East High School, Cleveland, Ohio
1349 E. 79th St. Cleveland06.1995
Skills
- Spanish Interpreting
- Automated Telephone Systems
- Multi-Line Telephone Systems
- PC Proficiency
- Customer and Client Relations
- Hospitality Management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Boaz Fresh Lebanese Ohio City
02.2020 - Current
Intake Specialist
Midwest Medical Transport Company Pershing Station
11.2018 - 09.2020
Concierge
Doubletree By Hilton
08.2012 - 09.2020
Banquet and Restaurant Server
Doubletree By Hilton
08.2012 - 09.2020
High School Diploma -
East High School, Cleveland, Ohio
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