Antonia Williams
Omaha,NE
Summary
Experienced, organized, hardworking and dependable candidate looking to secure a position and utilize knowledge and education which will contribute in the growth of a company.
Overview
14
14
years of professional experience
Work History
Tax Preparer/Accounting Consultant
B H Tax Consulting II LLC
01.2016 - Current
- Applied federal and state government regulations to prepare accurate and compliant tax returns
- Stored copies of completed returns and related documents according to business regulations
- Finalized and processed paperwork with local, state and federal authorities
- Increased client satisfaction by 30% by providing accurate and timely tax preparation services.
- Educated clients on tax planning strategies, helping them save money in future years.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally
Optical Department Manager
Aria Care Partners
12.2021 - 01.2024
- Managed and resolved all day to day activities for Optical Department
- Assisted Nursing homes in providing vision care for remote doctors to perform exams
- Ordered glasses and created business relationship with contracted lab
- Assisted with end of month reports/ AP
- Verified Insurance coverage Medicare and Medicaid eligibility, along with other insurances in network
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Front Desk Agent
Holiday Inn Express- Omaha Airport
12.2018 - 03.2020
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in timely manner.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Data Entry Lead
Marriott Reservation Center
10.2015 - 12.2018
- Managed high-performing data entry team, ensuring timely delivery of accurate information across various platforms.
- Checked for accuracy by verifying data and records.
- Submitted bid proposals to hotels for guest events
- Established business relationships with hotels nationwide
- Provided exceptional events based on guests needs
Youth Coordinator
Nova Therapeutic Community
08.2010 - 04.2015
- Promoted safe environment by enforcing policies related to conduct, safety procedures, and facility use guidelines during programming hours.
- Empowered youth by facilitating leadership development opportunities through training sessions and group projects.
- Facilitated open communication between parents/guardians and staff members to address concerns or challenges promptly.
- Supported social-emotional learning by integrating relevant content into programs for youth well-being enhancement.
- Enhanced youth engagement by designing and implementing creative programs and events
Education
Associate of Science - Accounting
Kaplan University
Omaha, NESkills
- Customer Service (10 years)
- Accounting (10 years)
- Data Entry (5 years)
- Tax Return Preparation
- Operations Management
Timeline
Optical Department Manager
Aria Care Partners
12.2021 - 01.2024
Front Desk Agent
Holiday Inn Express- Omaha Airport
12.2018 - 03.2020
Tax Preparer/Accounting Consultant
B H Tax Consulting II LLC
01.2016 - Current
Data Entry Lead
Marriott Reservation Center
10.2015 - 12.2018
Youth Coordinator
Nova Therapeutic Community
08.2010 - 04.2015
Associate of Science - Accounting
Kaplan University
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