Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoniesha Staten

Wesley Chapel

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
2019
2019
years of post-secondary education

Work History

Customer Service Representative

Teleperformance
01.2025 - 01.2026
  • Delivered exceptional customer support through multiple channels, ensuring prompt and accurate issue resolution.
  • Assisted customers with account inquiries, product information, and transaction discrepancies to enhance satisfaction.
  • Provided exceptional customer service, addressing client queries promptly and efficiently.

Customer Service Representative

American Express
01.2023 - 01.2025
  • Provided inbound customer support using a call flow guide to help customers with account inquiries
  • Helped customers resolve basic technical issues with their accounts
  • Managed document tracking systems to ensure efficient information lretrieval from databases.
  • Offered additional products and/or services to qualifying customers
  • Provided exceptional customer service to enhance client satisfaction and loyalty

Customer Service Agent

Amazon
Wesley Chapel
01.2021 - 01.2023
  • Assisted customers with issues and concerns they were experiencing during the use of the product and/or services provided
  • Recorded call-related information to ensure compliance with auditing standards.
  • Maintain and update customer information as necessary
  • Maintained knowledge of product features and promotions to provide informed recommendations.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Education

Independence High School

Skills

  • Customer service
  • Strong computer navigational skills
  • Microsoft office applications
  • Oral and written communication skills
  • Exceptional listening and comprehension skills
  • Empathy
  • High call volume
  • Fast paced multitasking
  • Customer oriented

Timeline

Customer Service Representative

Teleperformance
01.2025 - 01.2026

Customer Service Representative

American Express
01.2023 - 01.2025

Customer Service Agent

Amazon
01.2021 - 01.2023

Independence High School
Antoniesha Staten