Antonio Alviso
Austin,TX
Summary
Experienced Partner Account Manager with a strong background in the sports, financial service, and retail industries. Proven track record in customer retention, lead generation, and implementing effective digital marketing strategies resulting in substantial sales growth and partner network expansion. Recognized for strategic thinking, innovative problem-solving skills, and collaborative leadership style that maximizes team performance and capitalizes on market opportunities.
Overview
7
7
years of professional experience
Work History
Partner Account Manager (B2B)
Backd Business Funding
01.2019 - Current
- Boosted broker engagement, achieving a 52.08% renewal rate, surpassing company average
- Analyzed market data to refine lead generation, contributing to a 11.7% sales increase in 2023
- Pioneered digital marketing tactics to expand partner network and enhance pipeline efficiency
- Led team strategy meetings to align goals with market opportunities, optimizing resource allocation
- Managed partner communications, ensuring timely updates and nurturing long-term relationships
- Evaluated potential partnership opportunities based on strategic fit and revenue potential, ensuring alignment with company objectives.
Battle Red Stampede
Houston Texans
01.2018 - 01.2019
- Operated game day equipment to create an engaging environment for guests
- Directed employee reward program to improve game day staff engagement and retention
- Introduced dynamic game day experiences to boost fan engagement
- Provided ongoing support to game day staff, significantly improving retention
- Managed customer service line and client-facing obstacles to mitigate potential issues and complaints while achieving exceptional service
- Orchestrated timely delivery of season ticket packages, enhancing fan experience
- Boosted customer satisfaction by proactively resolving ticketing issues
- Guided a team to ensure ADA compliance and guest satisfaction during games
- Implemented efficient tracking system for ticket distribution and feedback
- Coordinated with multiple departments to streamline game day operations
Ticketing Intern
Houston Texans
01.2018 - 01.2019
- Managed customer service line and client-facing obstacles to mitigate potential issues and complaints while achieving exceptional service.
- Orchestrated timely delivery of season ticket packages, enhancing fan experience.
- Boosted customer satisfaction by proactively resolving ticketing issues.
- Guided a team to ensure ADA compliance and guest satisfaction during games.
- Implemented efficient tracking system for ticket distribution and feedback.
- Coordinated with multiple departments to streamline game day operations.
Intern
Bravos Valley Bombers
06.2017 - 12.2017
- Constructed sales and marketing strategies for 15 unique offers and promoted group tickets for upcoming games
- Planned and managed Boofest, the Brazos Valley Bomber's annual community outreach event with efforts that led to a 25.7% increase in attendance
- Responsible for executing multiple contests, in-stadium activities and sponsorship activation such as the Hotdog Eating Contest, National Anthem, Field of Dreams and Onfield Entertainment
- Partnered with 20 local businesses and sponsors for joint promotional events, enhancing brand visibility
- Fostered partnerships enhancing event sponsorships and community engagement
- Analyzed market trends to tailor marketing campaigns effectively
Education
Bachelor of Science - Sport Management, Business
Texas A&M University
College Station, TX01.2018
Skills
- Teamwork
- Customer Retention
- Lead Generation
- Communication
- Problem-solving
- Creativity
- Time Management
- Customer Service
Timeline
Partner Account Manager (B2B)
Backd Business Funding
01.2019 - Current
Battle Red Stampede
Houston Texans
01.2018 - 01.2019
Ticketing Intern
Houston Texans
01.2018 - 01.2019
Intern
Bravos Valley Bombers
06.2017 - 12.2017
Bachelor of Science - Sport Management, Business
Texas A&M University
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