Antonio Bautista
Twin Falls
Summary
Detail-oriented Master Technician with over 5 years of experience in automotive glass repair. Very informative in problem-solving and team collaboration. I was able to maintain in the 90th percentile in customer satisfaction in the NPS (Net Promoter Skill) format for over 3 years.
Overview
11
11
years of professional experience
Work History
Master Technician
Safelite Auto Glass
Twin Falls, ID
11.2020 - 04.2026
- Diagnosed and repaired automotive glass issues using technical skills.
- Streamlined repair processes, improving turnaround time for customer service requests.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Supported shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets.
- Implemented safety protocols that reduced workplace accidents and ensured compliance with regulations.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
Tool & Die Maker
Seastrom Manufacturing Co
Twin Falls, ID
04.2015 - 11.2020
- Collaborated with design engineers to optimize tool functionality and efficiency.
- Conducted quality inspections on finished products to maintain industry standards.
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, and power grinders.
- Inspected final products for quality and functionality.
- Adjusted dies, tools, and parts after production to assure quality control and usability.
Education
High School Diploma -
Jackpot High School
Jackpot, NVSkills
- Bilingual
- Strong work ethic
- Punctual
- Strong communication skills
- Problem solving
- Expert diagnostics
- Continuous improvement mindset
- Customer service
- Time management
- Attention to detail
- Hand and power tools
- Multitasking
- Team collaboration
- Safety awareness
- Valid Driver's license
- Dependable
Languages
Spanish
Native or Bilingual
Timeline
Master Technician
Safelite Auto Glass
11.2020 - 04.2026
Tool & Die Maker
Seastrom Manufacturing Co
04.2015 - 11.2020
High School Diploma -
Jackpot High School