Antonio Cadena
El Paso,TX
Summary
Dynamic manager with a proven track record at Whataburger, enhancing customer satisfaction through effective conflict resolution and innovative service protocols. Skilled in team leadership and budget management, I successfully improved safety procedures and optimized inventory, driving profitability while fostering a motivated workforce. Committed to excellence in customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
Whataburger
El Paso, TX
08.2010 - 07.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Cbtis 114
Mexico2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Relationship building
- Shift scheduling
- Product management
Timeline
Manager
Whataburger
08.2010 - 07.2025
Cbtis 114