Antonio Concepcion
Las Vegas,Nevada
Summary
Accomplished Human Resources professional with more than 8 years' experience who is well-versed in creating reports, managing talent, driving recruitment, on-boarding, new hire training of top-notch employees, employee relations, time keeping, engagement, ADA, process improvement and guiding leaders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Partner (HR Generalist II)
Amazon
12.2022 - Current
- Provides HR Support to organization of over 200 employees and backup to organization of over 3000 employees.
- Serves as point of contact for performance management such as Focus, Pivot and other performance improve plans.
- Reviews and process any employee moves or changes including but not limited to job code change, individual contributor to manager, location changes, office changes etc.
- Performs exit interviews for all employees Level 4 and above to improve processes and increase retention.
- Participates in quarterly Talent Reviews either through leading of reviews or tracking updates.
- Serves as Talent Point of Contact for my organization by attending bi-weekly Talent POC with our Talent Management partners and tracking action items for our organization and communicating any updates in any part of Talent process.
- Works with compensation as appropriate when review of compensation is needed.
- Provides guidance to managers regarding various HR topics such as Talent Management, Performance Management, Training, Employee Relations, Immigration, etc.
- Provide HR Data for business needs and business reviews.
- Collaborated with partner teams to help resolve HR related issues such as payroll, data management, immigration etc
- Managed vendor contracting and payments for DEI Programs.
Sr HR Assistant (HR Assistant III)
Amazon
02.2022 - 12.2022
- Reported to Sr HR Program Manager
- Created initial Page Zero for HR department's first Quarterly Business Review with HR Director and VP of business HR supported.
- Pulled, Analyzed and Managed data for Quarterly Business Review Page Zero.
- Created ticketing queue to standardize, centralize, organize and track all HR Data Requests.
- Created template for ticketing queue to be filled out for tracking and ensure requests are fulfilled properly based on business need and out data security policies.
- Partner with Procurement Legal to effectively and properly manage vendor contracting and payments for DEI Programs.
- Worked with Sr DEI Business Partner to pull quarterly DEI data for Business Reviews.
- Served as Point of Contact for all HR Data and Dashboard inquiries for my team.
- Through data and research I provided, resulting in creation of new program for reducing dwell time for Level 4 Software Development Engineers to be promoted to Level 5 also known as SDE II.
- Filled in for other HR Partners in their absence through assisting with administrative HR functions such as process terminations, job code changes, individual contributor to manager changes, location changes etc. as well as assist with time card issues, employee investigations and inquiries from business.
Sourcing Recruiter
Amazon
09.2021 - 02.2022
- Sourcing Recruiter for mid-level Software Development Engineers.
- Performed Reach Outs to 100 + potential candidates per day
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Review prospect resume and profiles to ensure basic qualifications are met and disposition candidates that did not meet qualifications.
- Send application and coding assessments to candidates as part of screening process
- Operated and maintained applicant tracking and candidate management systems.
- Provide resources and guidance to all candidates to help ensure successful interview process.
- Work with other recruiters to help place candidate in roles best suited to candidates.
CRC Team Lead (HR Supervisor)
Amazon
11.2020 - 09.2021
- Supervised 30+ employees
- Track and communicate team productivity
- Monitor team quality
- Coach under performing agents, in order to remove any barriers
- Answer standard work questions
- Adjust team schedules as needed
- Interview and train new employees as needed
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Provide support and guidance to fellow team leads as senior team lead
- Manage team lead schedules as needed
- COVID Pay POC for CRC - deep dive and resolve pay issues related to COVID in CRC. As well as guide agents and stakeholders on correct processes.
- Provide Support to recruiting through reviewing of resumes to meet basic qualifications and passive sourcing.
CRC Associate, Subject Matter Expert (SME)
Amazon
04.2020 - 11.2020
- Assists with training for COVID Resource Center standard operating procedures
- Deep dive and report executive escalation cases sent from Employee Services Escalations
- Trained to manage COVID related Leave of Absence cases in the state of California
- Trains employees on on COVID Event Management standard operating procedures
- Answers questions, provides guidance and mentors employees within CRC and ERC DLS departments
- Identifies process gaps and broken processes and escalates to management
- Provide communication for changes within department
- Assists with hiring process as needed through interviewing and candidate selection
- Assists in updating of training documents
- Answers incoming calls in regards to COVID onsite testing, COVID Leave of Absence and other COVID related issues as needed
ERC Associate, DLS (HR Assistant II)
Amazon
01.2020 - 04.2020
- Assist employees with Leave of Absence or Accommodations questions through inbound and outbound calls and email.
- Set tasks for case managers for follow up with LOA/Accommodations cases.
- Provide support to team members through answering any Disability Leave Services (DLS) questions.
- Provide support to COVID Resource Center (CRC) through answer incoming calls in regards to COVID-19 Testing.
- Provide full cycle Case Management for COVID related Leave of Absence. Including but not limited to: approving time off, reviewing documentation, processing Special Grant Pay (SGP), deep diving cases to ensure appropriate actions are taken and communicating case decisions to employees.
- Assist with training of new team members, and acting as a resource for any questions they may have.
HR Assistant I (Human Resource Operations Administrator)
Amazon
10.2017 - 01.2020
- Supports Administrative Functions of Human Resources Department (data entry, payroll exceptions, managing and correcting time off, time card auditing)
- Partner with Leave of Absence team, Safety, Learning and Worker's Compensation teams on behalf of associates
- Serves as initial contact for associate inquiries and educating Associates on policy and resources available
- Creates and sends out attendance and other employee reports to operations
- Manages Zero Hours, Negative UPT and Seasonal Points process
- Processes Terminations in People Portal
- Orders supplies for Human Resources on monthly basis
- Processes any incoming mail (submitting unemployment claims, disability claims, employment verification requests, wage garnishments, legal action and forwarding mail to correct party)
- Communications Coordinator post, as well as recommend most effective avenue for communication. Write, submit and post inSTALLment news articles for site
- Onboarding and Offboarding for all 3rd party contract vendors
- Coordinate with Hiring Managers to post, recruit and schedule interviews for internal postings for location
- Coordinates Community Engagement for location. Partnering with local non-profit organizations for volunteering opportunities
- Create monthly engagement calendar as well as coordinate monthly engagement events
- Training new Ops Admins
- Ensures site remains complaint with all engagement programs
- Manages distribution, tracking and auditing of lockers
Education
High School Diploma -
Waukegan High School
Waukegan, ILSkills
- Recruiting, interviewing, hiring, and retention
- Exceptional leader
- Training and development
- Compensation/payroll
- Maintains confidentiality
- New hire orientation
- Employee Relations
- Employee Performance Management
- Talent Management
- Exit Interviews and Processes
- Human Resource Management Software (HRMS)
- Manager Coaching and Training
Accomplishments
- Launched in-house team for frontline questions regarding leave of absence and accommodations for 500,000+ employees
- Launched COVID Resource Center specializing in COVID Leave of Absence.
- Created Standard Operating Procedures (SOPs) for newly launched departments
- Research and data provided provided baseline for launching a program created to reduce promotion dwell time for promotions for new software development engineers by 40%.
Certification
LinkedIn Profile: https://www.linkedin.com/in/antonio-concepcion-b4181071/
LinkedIn Learning Courses:
Administrative Human Resources
HR as a Strategic Business Partner
HR Foundations: Redefining HR
Generative AI in HR
Generative AI, Recruiting, and Talent Acquisition
Project Management Foundations
Previous Jobs Held:
rue21 - Assistant Store Manager - 11/2016 - 9/2017 - HR, Store Operations, Hiring and Training, Asset Protection
Kohl's - Administrative Assistant - 07/2012 - 09/2017 HR, Payroll, Recruiting, Hiring and Training, Operational Audits, Regulatory Filing
Timeline
HR Partner (HR Generalist II)
Amazon
12.2022 - Current
Sr HR Assistant (HR Assistant III)
Amazon
02.2022 - 12.2022
Sourcing Recruiter
Amazon
09.2021 - 02.2022
CRC Team Lead (HR Supervisor)
Amazon
11.2020 - 09.2021
CRC Associate, Subject Matter Expert (SME)
Amazon
04.2020 - 11.2020
ERC Associate, DLS (HR Assistant II)
Amazon
01.2020 - 04.2020
HR Assistant I (Human Resource Operations Administrator)
Amazon
10.2017 - 01.2020
High School Diploma -
Waukegan High School